Ryanair, the World’s most hated airline, have thrown a woman off a flight in Spain because cabin crew feared a rash on her arm was contagious, despite assurances from a doctor on the flight that it was not.
A senior flight attendant noticed spots on the arm of Patricia Roa, a 59-year-old Spanish woman, and asked her to leave the plane before take-off at Madrid’s Barajas airport last Wednesday.
Mrs Roa, who has suffered for ten years from prurigo nodularis – an itchy skin condition that is non-contagious – tried in vain to explain the nature of the disease.
A doctor who happened to be on board confirmed the diagnosis and Mrs Roa telephoned her dermatologist who offered to fax the airline a medical certificate giving permission to fly.
But staff refused to listen and order the woman and her daughter off the flight which was bound for Trapani, in Sicily. Five officers from Spain’s civil guard boarded the aircraft to escort them off after the pair refused to go quietly.
“I was told several times that they did not care what the disease was and that as I could not prove it was not contagious I couldn’t fly,” Mrs Roa wrote in a complaint lodged with police against the airline.