Tag Archives: Volcano

Ryanair humiliated in court over volcanic ash cloud refunds

Ryanair, the World’s most hated airline, have lost the latest round of their attempt to avoid paying passengers compensation for accommodation and meal costs following the volcanic ash disruption in 2010.

Advocate general of the European Court of Justice Yves Bot said yesterday that airlines were obliged to pay the costs incurred by passengers whose flights were disrupted by “extraordinary events” like the 2010 Icelandic volcano.

Ryanair had argued that such events were so extraordinary airlines should not be expected to pay the costs. What a load of drivel Ryanair. Climb back into your hovel and shut it.

If the opinion is followed by the full court, as the majority of such opinions are, it will have implications for the airline industry throughout Europe. EU law obliges airlines to provide passengers with care and assistance, including hotel accommodation, when flights are cancelled by events beyond their control.

More importantly, it will force Ryanair to pay the f**k up. Specifically in the case of Denise McDonagh, from Terenure, Dublin, after she was stranded in Faro, Portugal, on April 17th of that year due to the cancellation of her flight. She was unable to return until April 24th. She sued Ryanair in the Dublin Metropolitan District Court for €1,129, the costs she incurred as a result of the cancellation.


Ryanair claim to have been ripped off

Ryanair, the World’s most hated airline, are reportedly suing ExxonMobil, the world’s second largest company, as part of a multimillion pound lawsuit alleging the oil group overcharged it for aviation fuel.


The whingeing, pathetic excuse for an airline are claiming at least €9m (£7.6m) in compensation – plus an unspecified amount for lost profit – after the oil major allegedly ramped prices over a seven-year period, documents filed with London’s high court reveal.

Good on ExxonMobil we say. How nice to see the shoe on the other foot for a change. Ryanair might want to stop and have a think about all the people still waiting for refunds and compensation following the 2010 eruptions of Eyjafjallajökull volcano that caused havoc with UK airspace.

A spokesman from ExxonMobil commented “The terms and conditions were there for Ryanair to see when buying aviation fuel on our website. Ryanair were not forced to pay the inflated price, they could have used an ExxonMobile Mastercard which carries no transaction fee. We did, however, add on £2.4million to the bill due to Ryanair not bringing their printed off fuel order slip when at the pumps”.


We’re back and we still hate Ryanair

Ryanair, the World’s most hated airline, have had a nice little breather from us publishing all the horrible truths about them over the last few weeks.

But, unfortunately for them, we’re back from our holiday around the world and chomping at the bit to get back in the groove!

So what have we missed?

Ryanair being taken to court over unpaid ash cloud compensation

It seems that a test case involving Ryanair has been heard in a European court, the outcome of which could change the rules regarding compensation when an airline cancels a flight.

A passenger made a compensation claim against Ryanair in the wake of the volcanic ash cloud disruption, when her flight from Faro, Portugal was cancelled and she became stranded for nine days.

According to the Irish Examiner, the airline refused to pay the €1,129 (£945) claim for expenses incurred and Denise McDonagh was forced to go to the county court.

Read more: http://www.dailymail.co.uk/travel/article-2099327/Ryanair-Denise-McDonagh-EU-court-volcanic-ash-cloud-compensation-claim.html#ixzz1mkML9bOs

Families flying with ­Ryanair this summer will face soaring luggage charges

A family of four each with average size suitcases will have to pay £320 just to put them in the hold as the ­airline cashes in on peak season with a hike of up to 33 per cent on its baggage tariff.

Ryanair’s charge of £80 for a 20kg case is more than double summer holiday ­increases brought in by other budget carriers.

Travelsupermarket.com spokesman Bob Atkinson said: “Ryanair clearly hopes to profit from summer holidaymakers while leaving low season prices as they are.

“This will affect families in particular. And woe betide if you forget to book that bag in online.

“It’ll cost you £100.” Families of four travelling on Flybe, easyJet, BMI, ­Thomson, Jet2 and Monarch will face luggage charges from £103 to £151.

Read more: http://www.mirror.co.uk/news/uk-news/ryanair-hikes-baggage-charges-in-time-681588


Ryanair set to appeal against 3 million euro fines for stranding passengers in Italy

Ryanair, the World’s most hated airline, are set to appeal against the decision by Enac, the Italian civil aviation authority, over the 3 million euro fine for leaving passengers stranded at Italian airports during the volcanic ash crisis.

Ryanair are moaning that the fine is “biased”. Enac have confirmed that Ryanair breached European rules 178 times. The rules state that all passengers flying into or out of the EU with a European airline are entitled to a refund or to be re-routed. Those who chose to be re-routed have the right to food and accommodation while they wait for the next flight.

Ryanair reckon they were not given enough time to contest the allegations before the fine was issued.

Italy’s aviation watchdog has since re-affirmed the legitimacy of the fines.  Ryanair have actually admitted in their statement yesterday that they asked disrupted passengers to submit a claim for reimbursement of hotel expenses.

This did not comply with EU regulations.

Pay up Ryanair!


Ryanair in childish whinging rant about recent airspace closures due to volcanic ash

Ryanair, the World’s most hated airline, are whinging once again about the current system in place to protect airlines from volcanic ash following the most recent disruptions.

London Heathrow and London Gatwick had been affected early on Monday but operator BAA subsequently stated that restrictions were lifted at around 11:00am – a decision which sparked a typically childish whinging moan from Ryanair about it not being fair and that they would stamp their feet and cry until something was done about it.

Ryanair claims the London Volcanic Ash Advisory Centre forecasting is “substantially fictitious”.

Seems somewhat odd that this is the same Ryanair that cancelled flights recently due to “ash” while every other airline flying the same routes was operating as normal. About.com’s Guide to Spain Travel quote somebody from the UK air regulatory industry as saying that “It was entirely a business decision on Ryanair’s part to cease all flights while others were still flying. There was no technical issue that he was aware of.”.


Ryanair then added “It would appear that there is one model for air safety for all other UK airports, but when it threatens the opening of Gatwick and Heathrow, these [forecasts] are simply ignored.”

Ryanair is insisting that the UK adopt a system whereby airspace within a 60mi (100km) radius around a volcano is declared hazardous, but airlines are permitted to fly outside of this zone as long as ash is not visibly present. If ash is detected on the airframe after landing, the carrier follows manufacturers’ guidelines.

“There cannot be one safety model for busy London airports, and a different safety model for smaller regional airports” moaned Ryanair chief Michael O’Leary.

Have you ever heard so much drivel in your life? Pathetic.


Ryanair fined 3 million euros by Italian aviation authority for failing in passenger care

Ryanair, the World’s most hated airline, have been fined 3 million euros (£2.5m) for failing to help passengers after cancelling their flights during the volcanic ash crisis.

The Italian civil aviation authority said that it knew of 178 cases where passengers did not receive mandatory assistance, such as food, between 17 and 22 April. This is quite despicable behaviour.

Ryanair are in typical fashion denying the allegations and claim they are “complete rubbish”.

“Ryanair fully complies with EU [Regulation] 261 and has been complimented by the EU,” the spokeswoman said.

Italy’s air agency, Enac, accused Ryanair of failing to provide passengers at Rome’s Ciampino airport with drinks, foods and accommodation as required by European law.

Enac found that most other airlines had managed to meet their obligations despite the difficult circumstances. Ryanair obviously think they are above the law.

Under EU Regulation 261, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.

If passengers chose the latter, they have the right to care – such as accommodation and meals – while they wait.


Ryanair admits volcanic ash in Belfast engines

Ryanair, the World’s most hated airline, have confirmed that they found volcanic ash in the engines of two of its aircraft at Belfast City Airport.

Four Ryanair flights to England were cancelled at the airport on Sunday, leaving dozens of passengers stranded.

Initially, the airline said the planes all had separate technical problems unrelated to the Icelandic eruption.

But after further tests on Sunday, the airline confirmed that two of its aircraft at the City airport showed small traces of ash in their engines.

The planes returned to service yesterday according to a Ryanair spokesman.

“These aircraft will return to service once the manufacturer’s approved procedures for return to service in such cases has been completed by Ryanair’s engineers,” he said on Sunday.

He added that there “was no risk and no cause for concern.”

The planes had flown in UK airspace which was open and unrestricted at the time.

The spokesman said Ryanair cannot explain why there was ash in the engines other than there are trace elements of it in the atmosphere.

A Ryanair aircraft was forced to make a precautionary landing this morning, in Belfast, due to an acrid smell in the cabin.



Ryanair accused of failing to communicate with passengers during volcano crisis

Ryanair, the World’s most hated airline, have been accused of failing to offer “basic and essential communications” to its customers during the recent volcanic disruptions to their flights across Europe.

The Times are quoting Chris Bryant, the Europe minister, as saying that while most airlines were ‘exemplary’ throughout the crisis, Ryanair had failed to reassure and inform distressed passengers. “Many people feel badly letdown by Ryanair for failing to let them know whether they are getting on a flight or not.”

Ryanair were yesterday forced to reverse their decision to refuse any compensation to stranded passengers and have quite frankly been found out as a disgusting, horrid little excuse for an airline.

Michael O’Leary has been whingeing non stop about the EU regulations that have over-powered his desire to rip everyone off.

Read the small print Mick. The T’s and C’s are there for all to see!


Ryanair make humiliating u-turn over passenger compensation but damage has already been done

Ryanair, the World’s most HATED airline, have been forced into an embarrassing and humiliating retreat over claims that they would not pay compensation to passengers stranded by the Icelandic volcano.

Michael O’Leary had stated that the current EU legislation, in place to protect consumers from exactly this kind of scenario, was “unfair”. Boo f’ing hoo Mick!

Ryanair have, over the years, become masters at the small print rules that so often catch people out resulting in “unfair” and quite disproportionate charges. Now the chickens have come home to roost and guess who is moaning?!

Today, however, the BBC are reporting that “Ryanair has backed down over a decision to limit the expenses payments paid to stranded passengers for food and accommodation” and that “the carrier says it will now pay all ‘reasonable expenses’ to passengers“.

Under EU regulations, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.

If passengers chose the latter, they have the right to care – such as accommodation and meals – while they wait. For some passengers, this means sending the receipts for hotels and meals into the airline for reimbursement.

This u-turn is hugely damaging to whatever little good reputation Ryanair had left. We suspect that a large number of their die-hard supporters have now seen just how mean Ryanair can be and will be looking make the switch away.

Damage limitation exercise Mick? The damage has been done. May this be the beginning of the end for you and your shoddy airline.

So people, get your claims in pronto and give Ryanair a taste of their own medicine.

If you are having issues getting in touch with these filth bags, we’ve found a great resource that might just help that includes telephone numbers and tips on how to get your call answered quickly while on hold.

The website, “Ryanair Campaign” also lists email addresses that you may find useful, here are some of them:

The full list of contact details plus a whole load of information on just how nasty Ryanair can be is at http://www.ryanaircampaign.org


Ryanair cause uproar by refusing to pay compensation to those stranded by volcano

Ryanair, the World’s most hated airline, are refusing to pay compensation to passengers left stranded by the volcano and only paying back the cost of the ticket, according to Breaking News Global.

They report that there is “fury” amongst passengers and state that:

“compensation claims continued to fall on deaf ears as the company remained steadfast in its approach to refuse help to those stranded by the volcanic eruption in Iceland.

Those seeking Ryanair refunds for cancelled flights will get the price of the ticket and nothing more, something that contravenes EU regulations.”

Bully boss Michael O’Leary has been quoted as saying:

“we’re definitely calling for a suspension of these ludicrous passenger compensation rules, which entitle passengers, even those paying 20 or 30 euro airfares, to seek reimbursement.”

EU guidelines state that accommodation, meals, drinks and alternate travel routes should be offered to passengers under these circumstances.

Ryanair are going against what EVERY OTHER AIRLINE is doing in withholding this assistance.

Ryanair’s continued poor treatment of passengers is likely to further damage an already tarnished reputation. The carrier were recently voted the “Least Favourite Airline” in a TripAdvisor poll of European airline passengers.