Tag Archives: Passengers

Ryanair’s new TV ads a load of horse shit

horse-shitRyanair, The World’s Most Hated Airline, have launched a series of new TV adverts in a bid to entice back the thousands of passengers that they have pissed off over the years.

What a load of horse shit!

These clowns wouldn’t know customer service if it hit them square in the face. Do not be fooled by their claims.

Perhaps Ryanair should address the very many issues that still exist, rather than spending money on advertising – Which? readers have just recently rated the excuse for an airline as Europe’s worst.

Its checked baggage fees are still among the highest in the world (up to £35 for a 15kg bag, or £45 for a 20kg bag), charges for sports equipment (£50) and correcting spelling mistakes on tickets (£110 unless spotted within 24 hours of booking) are still high, it still drops passengers at airports up to 75 miles away from their final destination, and those using its new website must still opt out of purchasing travel insurance (the “Don’t Insure Me” option must be found on a drop down menu, between “Denmark” and “Finland”), among others things. It also continues to use an exchange rate of £1=€1 when calculating its fees and charges, meaning British passengers pay more than their European counterparts – an issue Telegraph Travel raised back in 2012.

Fuck off Ryanair, we hated you then and we still hate you now.

 

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Bride-to-be in punch-up with hen party on board Ryanair flight


Ryanair, the World’s Most Hated Airline, hosted what looked like a heavy weight boxing match on a flight to Barcelona last week.

The video shows a woman, dressed in white, throw several punches at another girl in front of stunned passengers at 30,000 feet.

A steward on board the nasty plane, which was around 40 minutes from landing, manages to separate two of the girls who can be see shouting at each other in the clip.

Passenger Tony Tickle, who recorded the video, said the crew managed to get the situation ‘under control quickly’.

‘All of a sudden I heard it all kicking off,’ he told the Manchester Evening News.

‘I could see shouting and it looked like two girls were fighting. Then I saw the bride run along and jump in.

‘She threw three or four punches. I grabbed my phone to get it on camera.’

He added: ‘It all happened so fast. It lasted about a minute in all.

‘The flight attendants rushed in and separated them and got the main protagonist out of there.’

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Ryanair Ibiza flight taken over by group of drunken hooligans

drink-vodka-ryanairRyanair, the World’s Most Hated Airline, offer such a shoddy service that passengers are now resorting to drinking 10 bottles of vodka before departure, according to an article on Digital Journal.

On August 3, after two of the men created a scene when being refused permission to board the plane, police officers had to give advice to the Ryanair cabin crew prior to takeoff on how to deal with the group’s behavior.

58-year-old Fiona Black, a frequent-flier passenger on the flight, told the Scottish newspaper, The Daily Record, that “Police came on and had a word with them but never took off the ones who should’ve been taken off.”

The flight was delayed by 30 minutes and after takeoff the craziness reportedly continued.

Black said: “It was just awful. They were idiots the whole flight. I think the stewards confiscated about ten bottles of vodka from them.”

“In fact they all should’ve been taken off in my opinion.”

“The stewardess had said she would get them thrown off by police, so when police just left I felt that was unfair on the crew as this lot obviously then thought they could get away with anything.”"

Other passengers on the plane, which included families with children, were forced to use the toilets at the front of the plane, as the group of 30 hooligans turned the rear end of the plane into a no-go zone.

They reportedly drank spirits, jumped on seats, swore, shouted and threatened crew and passengers.

Black recalled the scene: “There was one guy in particular who was singling out one of the stewardesses.”

“He was walking behind her when she was doing the drinks trolley and was pretending to have sex with her.”

“One steward, who was trying to defend the female staff, was squared up to and it seemed like he was going to be punched.”

“It could just suddenly flare up, you just don’t know.””

The Ryanair cabin crew asked passengers to act as witnesses, as they intended reporting the behavior of the group of hooligans on their return.

The flight took a grueling three hours and on arrival at Ibiza Airport, Spanish Civil Guard police removed and detained five of the individuals.

Ryanair, stressing that safety was their key concern, has since officially apologized to passengers on the flight. In a statement, Ryanair’s head of communications Robin Kiely said: “Ryanair crew operating flight FR694 requested police assistance on arrival at Ibiza airport after a group of passengers became disruptive in-flight.”

“Police removed and detained a number of individuals from the aircraft before other passengers disembarked.”

“Ryanair sincerely apologize to other passengers for any inconvenience caused but the safety of our passengers, crew and aircraft is our number one priority. This is now a matter for the police.””

Read more: http://www.digitaljournal.com/article/356061#ixzz2bbQaPpmt

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Ryanair in safety warning claims over cutting fuel

slide_4584_63779_largeRyanair, the World’s Most Hated Airline, could be putting passengers at risk by restricting the amount of fuel they carry in an attempt to cut costs, according to an article in the Independent last week

In a strongly worded report, Spanish safety investigators said that “market competition” was forcing airlines to carry less emergency fuel to improve competitiveness.

And they warned that air traffic controllers might not be able to cope if, due to bad weather or a closed a runway, they were faced with multiple planes trying to land with minimum fuel levels on board.

The official report into the Ryanair Flight RY9ZC on-route from Stansted to Alicante in Spain with 170 passengers on board in May 2010 reveals regulators’ concerns about the policy. It details how the 27-year-old Ryanair captain decided not to take on any additional fuel other than that calculated in his flight plan.

In fact, due to better than expected weather conditions and a lower than estimated take-off weight, the plane’s fuel consumption was 477kg less than had been predicted. But as the plane approached the airport it faced unexpectedly strong winds and was forced abandon two attempts to land.

At that point the captain, and his 22-year-old co-pilot, made a decision to divert to Valencia. But while approaching the airport, the crew had to declare a Mayday.

The plane landed safely but a measurement of fuel after landing showed it had just 956kg remaining, 183kg below the final fuel reserve of 1,139kg required as part of its total fuel on take off. If the plane had had predicted conditions on route it would have had only 15 minutes of flying time.

In its analysis of the incident, the Spanish Civil Aviation Accident and Incident Investigation Commission said it was concerned that if more airlines adopted Ryanair’s fuel strategy then safety could be compromised.

The report concluded that the cause of the incident was the crew’s “inadequate decision-making process”.

Read the full Independent article here: http://www.independent.co.uk/travel/news-and-advice/exclusive-safety-warning-as-budget-airlines-such-as-ryanair-cut-fuel-levels-for-flights-8749046.html

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Ryanair Customers to be Mugged at Check-In

ryanair-muggingRyanair, the World’s Most Hated Airline, have ordered staff to “mug” all passengers at check-in to boost revenue, according to a report on the Daily Squib.

“We already mug them when they book their flights with excessive charges but we have been ordered to go a step further by mugging the bastards physically by nicking their hand luggage or going into their pockets to steal their gadgets,” Elaine O’Riordan, a Ryanair worker told the BBC.

Passengers have already complained about the muggings, but were simply told to ‘shut it, or we’ll throw you off the fu**ing plane” by bully Ryanair workers.

Doreen Elsingham, from Watford was travelling to Benidorm on a two week package holiday last week, and when she went to the flight check-in she was told to hand over her i-pod, i-pad, smartphone and a box of Swiss chocolate she was taking to her 90-year-old grandmother or get a smack in the face.

Read the full article here: http://www.dailysquib.co.uk/world/4255-ryanair-customers-to-be-mugged-at-check-in.html

 

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Ryanair cabin crew instructed to steal passengers change

micky-oRyanair, the World’s most hated airline, have taken ripping off their customers to another level through avoiding giving change back to them when selling things from the trolley, according to the Daily Mail.

The filthy thieving fuckers are advising cabin crew to follow a ‘keep the change’ policy in a training document. It is suggested they mislead passengers by claiming to have ‘no change left’ when they sell food or drink.

Staff are encouraged to tell passengers to spend the money on one of the airline’s own scratchcards or an item worth the same amount as the change owed.

The advice is contained in a document called “Ryanair Sales Tips”. What a bunch of wankers Ryanair are.

Under the heading ‘Have you tried these?’ the A4 document reads: ‘Keep the change! A simple and effective method to help boost your passenger spend count.

‘If you owe someone €2.00 advise that you are short of change right now, and can return the change at the end of the service.

‘Or ask them if you would like to purchase a scratchcard, or something to the value of €2.00.
‘If it doesn’t work then don’t worry, at least you tried.’

The airline’s controversial boss Michael O’Leary is renowned for his revenue-enhancing ideas that aim to increase turnover and lower costs.

A Ryanair spokesman described the sales advice as ‘a training document used by a third party’.

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Ryanair anger passengers after Italian ‘Mafia’ joke

Ryanair mafiaRyanair, the World’s most hated airline,  have pissed off Italians  after a flight attendant referred to the Italian city of Bari as a “mafia” town,  AFP reports.

“Welcome on board this Ryanair flight from Paris Beauvais to Bari, the city of mafia bosses and Saint Nicholas,” the attendant reportedly said.

As The Telegraph reports, Bari is the capital of the Puglia region, which is a center for one of Italy’s four main mafia groups, the Sacra Corona Unita, but truth was no defense for the flight attendant. Passengers wrote to the company, denouncing the crack as offensive.

“I feel terribly offended by the ridiculous way that you treat your passengers,” one woman wrote, according to the paper.

Ryanair’s Stevie WhoseYaFather said that the airline “does not agree with these comments and will certainly address the problem with the employee concerned. Ryanair apologizes for any offense it might have caused,” according to Italian news agency AGI.

Last month, Ryanair’s prat/twat CEO Micky O’Dreary ticked a bunch of people off when he called thousands of passengers “idiots” and saying they are “stupid” for not printing their boarding passes ahead of time. He likely did not make any friends when he complained about paying too much in baggage fees either.

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Ryanair delay leaves passengers sweating

Ryanair, the World’s Most Hated Airline, kept passengers on board a plane for two hours in temperatures of 38 degrees due to a delay and the airline not activating cooling systems, according to a story on http://www.lavanguardia.com

The passengers, some of whom look like they are either collapsing, or about to, are caught on this film shot by one of them. Not very nice at all by the looks of it. One wonders why Ryanair are so intent on treating passengers so badly. Turn on the air-con! There is also the presumption that water was not handed out unless paid for at £5 per bottle.

 

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Ryanair flight infested with ticks – passengers charged ‘bite fee’

Ryanair, the World’s Most Hated Airline, are facing legal action by Italian consumer watchdog Codacons after passengers travelling from Denmark to Rome on Thursday reported receiving insect bites during their flight.

In a statement the organisation said it would be filing a complaint with the Rome prosecutor’s office and asking for compensation on behalf of the travellers.

Passengers had to receive medical treatment on arriving in the capital as a result of soreness and itching caused by the bites, thought to be the work of ticks. The plane was subsequently grounded and disinfested before resuming service on Friday morning.

Ryanair, keen to make a quick buck, are retrospectively charging passengers credit cards with a £5 tick bite surcharge.  Blood sucking bastards.

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Ryanair flights that leave you 30ft closer to your destination

Ryanair, the World’s most hated airline, are leaving passengers just 30ft closer to their destination after “flights” from London North Airport, also known as Dublin East Airport.

The story, posted on Newsbiscuit.com  explains that: “A Ryanair flight which left ‘London’ at 8.16am and arrived in ‘Dublin’ at 8.18am has been condemned by the 125 passengers onboard after it left them hundreds of pounds out of pocket and ‘barely a stone’s throw’ from where they’d set off from.

‘I was livid’, claimed Mary Tumbleston, a mother from Tottenham. ‘We arrived at the new ‘London North’ airport in plenty of time, even though the terminal turned out to be closer to Birmingham. We went through a rigorous security check, browsed the duty-free sunglasses, and then they whisked us through the departure lounge and out onto the tarmac, through a door marked ‘Welcome to Dublin’. We didn’t go near an aeroplane, or get to vomit in a bag. And we could still see our car through the chicken-wire fence, where we’d paid £40 a day to park in ‘London’.’

The confusion has been blamed on Ryanair’s decision to rename ‘Birmingham International’ as both ‘London North’ and ‘Dublin East’, a move described as ‘slightly misleading’ by consumer groups. ‘We would urge travellers to check the small print carefully before booking a flight online’, said Janet Hurblet of the Consumers’ Association. ‘As well as watching out for the big print, where it says ‘Ryanair’.’

Despite spending nearly £350 on tickets for her family of four, Tumbleston still needed to spend a further three hours in a taxi and ninety minutes on a ferry, before reaching her destination half a day late. Overall, Ryanair’s ‘Sun Saver Special’ had cost nearly £1.00 an inch.

While Ryanair admits that the new ‘flight’ is largely just a walk through a shed in a field next to an airport, they are proud of the service’s low carbon footprint and absence of significant delays, and believe the marginally above-average safety record speaks for itself.

Tumbleston isn’t so convinced though. ‘We can accept that the ‘flight’ didn’t start or end quite where we’d been led to believe, and while it would have been nice to have left the ground, I suppose that’s a technicality. But what I do find harder to accept is that in our two short minutes with Ryanair, they still managed to lose most of our luggage.’”.

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