Posts Tagged ‘Passengers’

Ryanair anger passengers after Italian ‘Mafia’ joke

Monday, October 8th, 2012

Ryanair mafiaRyanair, the World’s most hated airline,  have pissed off Italians  after a flight attendant referred to the Italian city of Bari as a “mafia” town,  AFP reports.

“Welcome on board this Ryanair flight from Paris Beauvais to Bari, the city of mafia bosses and Saint Nicholas,” the attendant reportedly said.

As The Telegraph reports, Bari is the capital of the Puglia region, which is a center for one of Italy’s four main mafia groups, the Sacra Corona Unita, but truth was no defense for the flight attendant. Passengers wrote to the company, denouncing the crack as offensive.

“I feel terribly offended by the ridiculous way that you treat your passengers,” one woman wrote, according to the paper.

Ryanair’s Stevie WhoseYaFather said that the airline “does not agree with these comments and will certainly address the problem with the employee concerned. Ryanair apologizes for any offense it might have caused,” according to Italian news agency AGI.

Last month, Ryanair’s prat/twat CEO Micky O’Dreary ticked a bunch of people off when he called thousands of passengers “idiots” and saying they are “stupid” for not printing their boarding passes ahead of time. He likely did not make any friends when he complained about paying too much in baggage fees either.

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Ryanair delay leaves passengers sweating

Tuesday, September 11th, 2012

Ryanair, the World’s Most Hated Airline, kept passengers on board a plane for two hours in temperatures of 38 degrees due to a delay and the airline not activating cooling systems, according to a story on http://www.lavanguardia.com

The passengers, some of whom look like they are either collapsing, or about to, are caught on this film shot by one of them. Not very nice at all by the looks of it. One wonders why Ryanair are so intent on treating passengers so badly. Turn on the air-con! There is also the presumption that water was not handed out unless paid for at £5 per bottle.

 

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Ryanair flight infested with ticks – passengers charged ‘bite fee’

Tuesday, September 11th, 2012

Ryanair, the World’s Most Hated Airline, are facing legal action by Italian consumer watchdog Codacons after passengers travelling from Denmark to Rome on Thursday reported receiving insect bites during their flight.

In a statement the organisation said it would be filing a complaint with the Rome prosecutor’s office and asking for compensation on behalf of the travellers.

Passengers had to receive medical treatment on arriving in the capital as a result of soreness and itching caused by the bites, thought to be the work of ticks. The plane was subsequently grounded and disinfested before resuming service on Friday morning.

Ryanair, keen to make a quick buck, are retrospectively charging passengers credit cards with a £5 tick bite surcharge.  Blood sucking bastards.

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Ryanair flights that leave you 30ft closer to your destination

Thursday, April 19th, 2012

Ryanair, the World’s most hated airline, are leaving passengers just 30ft closer to their destination after “flights” from London North Airport, also known as Dublin East Airport.

The story, posted on Newsbiscuit.com  explains that: “A Ryanair flight which left ‘London’ at 8.16am and arrived in ‘Dublin’ at 8.18am has been condemned by the 125 passengers onboard after it left them hundreds of pounds out of pocket and ‘barely a stone’s throw’ from where they’d set off from.

‘I was livid’, claimed Mary Tumbleston, a mother from Tottenham. ‘We arrived at the new ‘London North’ airport in plenty of time, even though the terminal turned out to be closer to Birmingham. We went through a rigorous security check, browsed the duty-free sunglasses, and then they whisked us through the departure lounge and out onto the tarmac, through a door marked ‘Welcome to Dublin’. We didn’t go near an aeroplane, or get to vomit in a bag. And we could still see our car through the chicken-wire fence, where we’d paid £40 a day to park in ‘London’.’

The confusion has been blamed on Ryanair’s decision to rename ‘Birmingham International’ as both ‘London North’ and ‘Dublin East’, a move described as ‘slightly misleading’ by consumer groups. ‘We would urge travellers to check the small print carefully before booking a flight online’, said Janet Hurblet of the Consumers’ Association. ‘As well as watching out for the big print, where it says ‘Ryanair’.’

Despite spending nearly £350 on tickets for her family of four, Tumbleston still needed to spend a further three hours in a taxi and ninety minutes on a ferry, before reaching her destination half a day late. Overall, Ryanair’s ‘Sun Saver Special’ had cost nearly £1.00 an inch.

While Ryanair admits that the new ‘flight’ is largely just a walk through a shed in a field next to an airport, they are proud of the service’s low carbon footprint and absence of significant delays, and believe the marginally above-average safety record speaks for itself.

Tumbleston isn’t so convinced though. ‘We can accept that the ‘flight’ didn’t start or end quite where we’d been led to believe, and while it would have been nice to have left the ground, I suppose that’s a technicality. But what I do find harder to accept is that in our two short minutes with Ryanair, they still managed to lose most of our luggage.’”.

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Ryanair jets collide at Seville airport

Tuesday, April 17th, 2012

Ryanair, the World’s most hated airline, have reportedly been involved in a collision between two of their aircraft at Seville airport.

According to the report on the ABC de Sevilla website, both aircraft were pushed back from their stands at the same time resulting in the wing from one aircraft striking the tail of the other causing minor damage (see image) and a resulting delay to the passengers on both aircraft.

In other news, Ryanair are cutting services at Edinburgh airport axing flights to destinations including Fuerteventura, Spain, and Frankfurt from October, adding to the five routes that the wannabe airline said in February it would remove from its summer schedule.

The cuts will reduce the number of its passengers using Edinburgh by about 500,000 a year — from 1.8m to 1.3m, and cost 500 jobs, according to Ryanair.

Read more: http://www.irishexaminer.com/business/ryanair-to-cut-edinburgh-routes-190374.html

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Three examined in hospital after Ryanair emergency landing

Friday, April 6th, 2012

A jet flown by Ryanair, the World’s most hated airline, was involved in an emergency landing following a cabin pressure alert yesterday, according to the BBC.

The plane was diverted to Frankfurt in Germany; the German authorities said 10 other people suffered minor injuries.

Among the 134 passengers on board Wednesday’s flight from Bergamo, in Italy, were Nottingham couple Melvin and Jacqueline Frater.

Mrs Frater said many of those on board were afraid during the incident.

“You could see the whites of the eyes of the people next to you. People were panicking but they weren’t screaming or shouting,” she said.

“You overheard the captain saying ‘Mayday, mayday,’ and he was saying it rapidly as we were going down. I thought my number was up.”
‘Crying with pain’

Ryanair said the captain had identified a pressurisation warning and descended from 31,000 ft to 10,000ft as recommended.

Mr Frater, from Bakersfield, said: “I don’t know how long we were actually falling but you could tell it was rapidly because of the pressure in our ears.

“Then the children and babies started crying with the pain.”

The aircraft landed at 12:00 local time and passengers were later taken on to East Midlands Airport on another flight.

It has been reported that another Ryanair Boeing 737-800 suffered a decompression on 6 February while flying from Bergamo to Charleroi in Belgium.

In a statement Ryanair apologised to all the passengers affected by the diversion and delay on Wednesday.

The aircraft has been examined, but the German Federal Bureau of Aircraft Accident Investigation said the full investigation could take up to a year.

A spokesman for the bureau said three people were taken to hospital for examination after the incident but were not seriously injured. Ten people received minor injuries but did not require hospital treatment.

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Ryanair humiliated in court over volcanic ash cloud refunds

Friday, March 23rd, 2012

Ryanair, the World’s most hated airline, have lost the latest round of their attempt to avoid paying passengers compensation for accommodation and meal costs following the volcanic ash disruption in 2010.

Advocate general of the European Court of Justice Yves Bot said yesterday that airlines were obliged to pay the costs incurred by passengers whose flights were disrupted by “extraordinary events” like the 2010 Icelandic volcano.

Ryanair had argued that such events were so extraordinary airlines should not be expected to pay the costs. What a load of drivel Ryanair. Climb back into your hovel and shut it.

If the opinion is followed by the full court, as the majority of such opinions are, it will have implications for the airline industry throughout Europe. EU law obliges airlines to provide passengers with care and assistance, including hotel accommodation, when flights are cancelled by events beyond their control.

More importantly, it will force Ryanair to pay the f**k up. Specifically in the case of Denise McDonagh, from Terenure, Dublin, after she was stranded in Faro, Portugal, on April 17th of that year due to the cancellation of her flight. She was unable to return until April 24th. She sued Ryanair in the Dublin Metropolitan District Court for €1,129, the costs she incurred as a result of the cancellation.

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Ryanair being investigated over emergency exit row seat charges

Friday, March 23rd, 2012

Ryanair, the World’s most hated airline, are being investigated by an air safety watchdog over their policy of preventing passengers from sitting next to emergency exits unless they pay an extra £10.

The seats provide additional leg room, which Ryanair see as a way of extracting more cash from passengers who would like to sit there. However, passengers in these seats are also expected to follow directions and – if necessary – open the doors in the event of an emergency.

Due to some passengers refusing to pay the extra charge, many Ryanair flights have taken off with those seats vacant. In those cases, passengers in the surrounding rows, further from the exit, are asked to familiarise themselves with the evacuation procedure.

Some of those passengers have reportedly expressed doubts about being able to understand the instructions and open the emergency doors if they are not sitting next to the exit.

The Irish Aviation Authority (IAA) has launched an investigation into the issue, while the Civil Aviation Authority and the British Airline Pilots Association (BALPA) have also expressed concerns.

“Our guidance to UK-registered airlines is that whoever is sitting next to the emergency exit must be briefed about what to do,” said a spokesman for the CAA. “If that person says they are not willing to do it, then someone else must be found who is happy with that role.”

He added: “It’s an important task. It’s not easy to open the doors and they must be physically strong enough to throw them from the plane.”

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Ryanair visa check scam

Wednesday, March 21st, 2012

Ryanair, the World’s most hated airline, are still ripping people off with their “Visa Check” scam, 3 years on from when we first highlighted the problem in the post below.

The scam, aimed at non-EU passport holders, involves catching people out by allowing them all the way through to the departure gate before informing them that they need a Visa Check stamp on their boarding pass. The unfortunate victim then has to attempt a mad rush back through security, queue up at an often unmanned desk, obtain some bullshit stamp and then try to get back to the gate before the flight departs which, of course, is highly unlikely and results in a new flight having to be booked along with all the associated costs and hassles of missing a flight.

Why do Ryanair not stamp the boarding pass at the check-in desk? Why are they not instead informed that they need to go complete this task before security?

It is all in the name of making money. And the scum at Ryanair could not give a toss about how we all feel about it.

Please avoid flying Ryanair and use a reputable airline that these days are often very competitive on cost. Try British Airways or EasyJet for your next European break, especially if you are a non-EU passport holder.

The original email we recieved about this Ryanair scam is listed below, along with many comments from people who have experienced the same dirty tricks from Ryanair.

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Dear I Hate Ryanair,

There is a new scam which I think you should make your readers aware of which is the new VISA Check policy for foreign nationals.

My friend recently flew to Sardinia with an Italian friend from Stansted. She is Israeli and when she printed out her boarding pass, she didn’t notice that it had the words ‘Visa Check’ on it. Apparently now anybody without an EU passport must go to the Visa Check counter before they go through security where they stamp your boarding pass.

This also happened to an Australian friend of mine who was not even leaving the UK!. He was flying to Belfast and when he went to the Ryanair Visa Check and asked why this was necessary, he was told it was because he was leaving the UK and there are new regulations for the EU? He had to explain to the Ryanair employee that Belfast was actually in the UK!

Anyway going back to my friend going to Sardinia. Because she didn’t go to the VISA check, she went through security and proceeded to the gate. When she got to the gate, the Ryanair employee informed her that she had to go to the Visa check first. She was unable (like any normal airline) to check the visa there and then. As a result she was forced to return through security, queue up for Visa Check and then come back through security. Of course she missed the flight to the delight of Ryanair who charged her another £100 to fly the next day. Another typical Ryanair scam!

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We agree Chris and thanks for your email. Please keep your stories coming and remember, the best ones will win a FREE flight with Ryanair anywhere, yes ANYWHERE in the world!!! Subject to fees outlined in a previous post.

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We’re back and we still hate Ryanair

Saturday, February 18th, 2012

Ryanair, the World’s most hated airline, have had a nice little breather from us publishing all the horrible truths about them over the last few weeks.

But, unfortunately for them, we’re back from our holiday around the world and chomping at the bit to get back in the groove!

So what have we missed?

Ryanair being taken to court over unpaid ash cloud compensation

It seems that a test case involving Ryanair has been heard in a European court, the outcome of which could change the rules regarding compensation when an airline cancels a flight.

A passenger made a compensation claim against Ryanair in the wake of the volcanic ash cloud disruption, when her flight from Faro, Portugal was cancelled and she became stranded for nine days.

According to the Irish Examiner, the airline refused to pay the €1,129 (£945) claim for expenses incurred and Denise McDonagh was forced to go to the county court.

Read more: http://www.dailymail.co.uk/travel/article-2099327/Ryanair-Denise-McDonagh-EU-court-volcanic-ash-cloud-compensation-claim.html#ixzz1mkML9bOs

Families flying with ­Ryanair this summer will face soaring luggage charges

A family of four each with average size suitcases will have to pay £320 just to put them in the hold as the ­airline cashes in on peak season with a hike of up to 33 per cent on its baggage tariff.

Ryanair’s charge of £80 for a 20kg case is more than double summer holiday ­increases brought in by other budget carriers.

Travelsupermarket.com spokesman Bob Atkinson said: “Ryanair clearly hopes to profit from summer holidaymakers while leaving low season prices as they are.

“This will affect families in particular. And woe betide if you forget to book that bag in online.

“It’ll cost you £100.” Families of four travelling on Flybe, easyJet, BMI, ­Thomson, Jet2 and Monarch will face luggage charges from £103 to £151.

Read more: http://www.mirror.co.uk/news/uk-news/ryanair-hikes-baggage-charges-in-time-681588

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