Tag Archives: Compensation

Ryanair humiliated in court over volcanic ash cloud refunds

Ryanair, the World’s most hated airline, have lost the latest round of their attempt to avoid paying passengers compensation for accommodation and meal costs following the volcanic ash disruption in 2010.

Advocate general of the European Court of Justice Yves Bot said yesterday that airlines were obliged to pay the costs incurred by passengers whose flights were disrupted by “extraordinary events” like the 2010 Icelandic volcano.

Ryanair had argued that such events were so extraordinary airlines should not be expected to pay the costs. What a load of drivel Ryanair. Climb back into your hovel and shut it.

If the opinion is followed by the full court, as the majority of such opinions are, it will have implications for the airline industry throughout Europe. EU law obliges airlines to provide passengers with care and assistance, including hotel accommodation, when flights are cancelled by events beyond their control.

More importantly, it will force Ryanair to pay the f**k up. Specifically in the case of Denise McDonagh, from Terenure, Dublin, after she was stranded in Faro, Portugal, on April 17th of that year due to the cancellation of her flight. She was unable to return until April 24th. She sued Ryanair in the Dublin Metropolitan District Court for €1,129, the costs she incurred as a result of the cancellation.

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We’re back and we still hate Ryanair

Ryanair, the World’s most hated airline, have had a nice little breather from us publishing all the horrible truths about them over the last few weeks.

But, unfortunately for them, we’re back from our holiday around the world and chomping at the bit to get back in the groove!

So what have we missed?

Ryanair being taken to court over unpaid ash cloud compensation

It seems that a test case involving Ryanair has been heard in a European court, the outcome of which could change the rules regarding compensation when an airline cancels a flight.

A passenger made a compensation claim against Ryanair in the wake of the volcanic ash cloud disruption, when her flight from Faro, Portugal was cancelled and she became stranded for nine days.

According to the Irish Examiner, the airline refused to pay the €1,129 (£945) claim for expenses incurred and Denise McDonagh was forced to go to the county court.

Read more: http://www.dailymail.co.uk/travel/article-2099327/Ryanair-Denise-McDonagh-EU-court-volcanic-ash-cloud-compensation-claim.html#ixzz1mkML9bOs

Families flying with ­Ryanair this summer will face soaring luggage charges

A family of four each with average size suitcases will have to pay £320 just to put them in the hold as the ­airline cashes in on peak season with a hike of up to 33 per cent on its baggage tariff.

Ryanair’s charge of £80 for a 20kg case is more than double summer holiday ­increases brought in by other budget carriers.

Travelsupermarket.com spokesman Bob Atkinson said: “Ryanair clearly hopes to profit from summer holidaymakers while leaving low season prices as they are.

“This will affect families in particular. And woe betide if you forget to book that bag in online.

“It’ll cost you £100.” Families of four travelling on Flybe, easyJet, BMI, ­Thomson, Jet2 and Monarch will face luggage charges from £103 to £151.

Read more: http://www.mirror.co.uk/news/uk-news/ryanair-hikes-baggage-charges-in-time-681588

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Ryanair forced to pay €45,000 in compensation to ex-employee injured while at work

Ryanair, the World’s most hated airline, have been ordered to shell out €45,000 to an ex-employee who injured his back while he was manoeuvring aircraft stairs at Dublin Airport.

Mr Damien Warcaba (25), from Poland and a former baggage handler, took action against Ryanair following the accident in July, 2008. Ryanair have always denied the claims. Typical.

While he was moving the stairs, he felt something go in his back and was taken in an ambulance to Beaumont Hospital.

Mr Justice Peter Charleton, giving judgment, said that during training, Mr Warcaba was told at least two people had to effect the manoeuvre of aircraft stairs.

However, other staff members believed the reality on the ground was different.

Mr Justice Charleton said he was satisfied that nothing in the Ryanair rostering records indicated there was an abundance of or even sufficient workers to effect the task.

He would have years of discomfort, said the judge.

Just as we would recommend not flying with this shoddy airline, we would also recommend not working for them either.

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Ryanair accused of failing to communicate with passengers during volcano crisis

Ryanair, the World’s most hated airline, have been accused of failing to offer “basic and essential communications” to its customers during the recent volcanic disruptions to their flights across Europe.

The Times are quoting Chris Bryant, the Europe minister, as saying that while most airlines were ‘exemplary’ throughout the crisis, Ryanair had failed to reassure and inform distressed passengers. “Many people feel badly letdown by Ryanair for failing to let them know whether they are getting on a flight or not.”

Ryanair were yesterday forced to reverse their decision to refuse any compensation to stranded passengers and have quite frankly been found out as a disgusting, horrid little excuse for an airline.

Michael O’Leary has been whingeing non stop about the EU regulations that have over-powered his desire to rip everyone off.

Read the small print Mick. The T’s and C’s are there for all to see!

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Ryanair make humiliating u-turn over passenger compensation but damage has already been done

Ryanair, the World’s most HATED airline, have been forced into an embarrassing and humiliating retreat over claims that they would not pay compensation to passengers stranded by the Icelandic volcano.

Michael O’Leary had stated that the current EU legislation, in place to protect consumers from exactly this kind of scenario, was “unfair”. Boo f’ing hoo Mick!

Ryanair have, over the years, become masters at the small print rules that so often catch people out resulting in “unfair” and quite disproportionate charges. Now the chickens have come home to roost and guess who is moaning?!

Today, however, the BBC are reporting that “Ryanair has backed down over a decision to limit the expenses payments paid to stranded passengers for food and accommodation” and that “the carrier says it will now pay all ‘reasonable expenses’ to passengers“.

Under EU regulations, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.

If passengers chose the latter, they have the right to care – such as accommodation and meals – while they wait. For some passengers, this means sending the receipts for hotels and meals into the airline for reimbursement.

This u-turn is hugely damaging to whatever little good reputation Ryanair had left. We suspect that a large number of their die-hard supporters have now seen just how mean Ryanair can be and will be looking make the switch away.

Damage limitation exercise Mick? The damage has been done. May this be the beginning of the end for you and your shoddy airline.

So people, get your claims in pronto and give Ryanair a taste of their own medicine.

If you are having issues getting in touch with these filth bags, we’ve found a great resource that might just help that includes telephone numbers and tips on how to get your call answered quickly while on hold.

The website, “Ryanair Campaign” also lists email addresses that you may find useful, here are some of them:

The full list of contact details plus a whole load of information on just how nasty Ryanair can be is at http://www.ryanaircampaign.org

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Ryanair cause uproar by refusing to pay compensation to those stranded by volcano

Ryanair, the World’s most hated airline, are refusing to pay compensation to passengers left stranded by the volcano and only paying back the cost of the ticket, according to Breaking News Global.

They report that there is “fury” amongst passengers and state that:

“compensation claims continued to fall on deaf ears as the company remained steadfast in its approach to refuse help to those stranded by the volcanic eruption in Iceland.

Those seeking Ryanair refunds for cancelled flights will get the price of the ticket and nothing more, something that contravenes EU regulations.”

Bully boss Michael O’Leary has been quoted as saying:

“we’re definitely calling for a suspension of these ludicrous passenger compensation rules, which entitle passengers, even those paying 20 or 30 euro airfares, to seek reimbursement.”

EU guidelines state that accommodation, meals, drinks and alternate travel routes should be offered to passengers under these circumstances.

Ryanair are going against what EVERY OTHER AIRLINE is doing in withholding this assistance.

Ryanair’s continued poor treatment of passengers is likely to further damage an already tarnished reputation. The carrier were recently voted the “Least Favourite Airline” in a TripAdvisor poll of European airline passengers.

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