Ryanair, the World’s most hated airline, have lost the latest round of their attempt to avoid paying passengers compensation for accommodation and meal costs following the volcanic ash disruption in 2010.
Advocate general of the European Court of Justice Yves Bot said yesterday that airlines were obliged to pay the costs incurred by passengers whose flights were disrupted by “extraordinary events” like the 2010 Icelandic volcano.
Ryanair had argued that such events were so extraordinary airlines should not be expected to pay the costs. What a load of drivel Ryanair. Climb back into your hovel and shut it.
If the opinion is followed by the full court, as the majority of such opinions are, it will have implications for the airline industry throughout Europe. EU law obliges airlines to provide passengers with care and assistance, including hotel accommodation, when flights are cancelled by events beyond their control.
More importantly, it will force Ryanair to pay the f**k up. Specifically in the case of Denise McDonagh, from Terenure, Dublin, after she was stranded in Faro, Portugal, on April 17th of that year due to the cancellation of her flight. She was unable to return until April 24th. She sued Ryanair in the Dublin Metropolitan District Court for €1,129, the costs she incurred as a result of the cancellation.
Ryanair, the World’s most hated airline, have been accused of failing to offer “basic and essential communications” to its customers during the recent volcanic disruptions to their flights across Europe.
The Times are quoting Chris Bryant, the Europe minister, as saying that while most airlines were ‘exemplary’ throughout the crisis, Ryanair had failed to reassure and inform distressed passengers. “Many people feel badly letdown by Ryanair for failing to let them know whether they are getting on a flight or not.”
Ryanair were yesterday forced to reverse their decision to refuse any compensation to stranded passengers and have quite frankly been found out as a disgusting, horrid little excuse for an airline.
Michael O’Leary has been whingeing non stop about the EU regulations that have over-powered his desire to rip everyone off.
Read the small print Mick. The T’s and C’s are there for all to see!
Ryanair, the World’s most HATED airline, have been forced into an embarrassing and humiliating retreat over claims that they would not pay compensation to passengers stranded by the Icelandic volcano.
Michael O’Leary had stated that the current EU legislation, in place to protect consumers from exactly this kind of scenario, was “unfair”. Boo f’ing hoo Mick!
Ryanair have, over the years, become masters at the small print rules that so often catch people out resulting in “unfair” and quite disproportionate charges. Now the chickens have come home to roost and guess who is moaning?!
Today, however, the BBC are reporting that “Ryanair has backed down over a decision to limit the expenses payments paid to stranded passengers for food and accommodation” and that “the carrier says it will now pay all ‘reasonable expenses’ to passengers“.
Under EU regulations, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.
If passengers chose the latter, they have the right to care – such as accommodation and meals – while they wait. For some passengers, this means sending the receipts for hotels and meals into the airline for reimbursement.
This u-turn is hugely damaging to whatever little good reputation Ryanair had left. We suspect that a large number of their die-hard supporters have now seen just how mean Ryanair can be and will be looking make the switch away.
Damage limitation exercise Mick? The damage has been done. May this be the beginning of the end for you and your shoddy airline.
So people, get your claims in pronto and give Ryanair a taste of their own medicine.
If you are having issues getting in touch with these filth bags, we’ve found a great resource that might just help that includes telephone numbers and tips on how to get your call answered quickly while on hold.
The website, “Ryanair Campaign” also lists email addresses that you may find useful, here are some of them:
Ryanair, the World’s most hated airline, are refusing to pay compensation to passengers left stranded by the volcano and only paying back the cost of the ticket, according to Breaking News Global.
They report that there is “fury” amongst passengers and state that:
“compensation claims continued to fall on deaf ears as the company remained steadfast in its approach to refuse help to those stranded by the volcanic eruption in Iceland.
Those seeking Ryanair refunds for cancelled flights will get the price of the ticket and nothing more, something that contravenes EU regulations.”
Bully boss Michael O’Leary has been quoted as saying:
“we’re definitely calling for a suspension of these ludicrous passenger compensation rules, which entitle passengers, even those paying 20 or 30 euro airfares, to seek reimbursement.”
EU guidelines state that accommodation, meals, drinks and alternate travel routes should be offered to passengers under these circumstances.
Ryanair are going against what EVERY OTHER AIRLINE is doing in withholding this assistance.
Ryanair’s continued poor treatment of passengers is likely to further damage an already tarnished reputation. The carrier were recently voted the “Least Favourite Airline” in a TripAdvisor poll of European airline passengers.
Ryanair, the World’s most hated airline, have had a pretty crap year and we have been busy ensuring that you heard all about it. From breaches of safety to being ordered to pay compensation to passengers, employing the nastiest scams in order to rip you all off, closing routes without notice, low level buzzing of grannies and making nasty threats to Boeing. It’s what Ryanair are all about!
A year in the life of Ryanair.
Following a quiet January. Ryanair cocked up by locking in fuel prices of $124 a barrel for 80 per cent of its consumption during the third quarter, but the price of oil collapsed to a low of $33. This left O’Leary €102 million in the red.
In late February, rumours starting doing the rounds that O’Leary was looking at imposing a charge on his aircraft for using the toilet. We thought this really took the piss and reported it on the 27th Feb in our article “Spend a penny? How about a pound“.
March was all about the Ryanair Porn Star Edita Schindlerova. The 22 year old secretly appears in X-rated movies and gets a good shafting as ‘Edita Bente’ when not part of shafting Ryanair customers.
In April, Mr O’Leary came up with his idea of a Ryanair Fat Tax for over weight passengers. For logistical and legal reasons, the plan died. Human rights advocates also believed that it may have resulted in an absurd situation where the airline was unable to charge its fattest passengers because that would classify as discrimination against the disabled but would be able to charge the “mildly overweight”!
June was the month of the Ryanair scam but not before they somehow managed to piss off the Queen of Spain after they used a photo of Queen Sofia in an advertisement for the budget airline.
The scams then came thick and fast with Ryanair first launching the SMS booking confirmation scam. As we reported, if online check in is now mandatory, why the need for an SMS confirmation?
Then came the Ryanair coach ticket scam which offered tickets billed as being substantially cheaper than if you were to buy in the airport, a blatant lie and a time consuming scam for passengers.
This was followed by the Ryanair visa check scam. This has caught out thousands of passengers and netted Ryanair hundreds of thousands of pounds in illegal charges.
We also reported a shocking story regarding Ryanair employing transvestite cabin crew on their flights. The saucy little minx was spotted on a Ryanair flight from Stansted and looked thoroughly pleased with the attention she/he was getting whilst performing the pre-flight checks.
In July, Ryanair were reprimanded by the OFT following scores of complaints to the Advertising Standards Authority regarding their “free” flights. Ryanair were made to promise to give greater prominence to information regarding “optional” charges, such as those for checking in luggage.
O’Leary also decided that making passengers stand on flights would allow him to squeeze a few more onboard and thus a few more pennies into his fat piggy bank. Passengers would be eligible for a 50% saving if they booked these “vertical seats”. Quite how a 50% discount from a ticket that is being already sold at only £1 can attract anyone we just don’t know.
We announced on 17th July – “Ryanair leaving you in middle of nowhere again” – that Ryanair were launching new services from Oslo (Rygge). Here we demonstrated that Rygge is so far away from Oslo and flies to such poorly located airports that a trip to Barcelona would take over 8 hours.
In August, Ryanair accused the company that runs Stansted airport (BAA) of being “a bunch of overcharging rapists” and that they were “scamming” the airlines that use these airports. Ha ha ha, how hypocritical of you Mr O’Leary.
October saw an opportunity for Ryanair, Ireland’s largest carrier, to show solidarity with it’s country folk traveling to Paris for the France v Ireland World Cup clash by lowering fares. They duly increased fares to Paris by 1000%. Nice one O’Leary.
Ryanair kicked off November with an announcement that they were planning on increasing the “fine” passengers who forget to print out their own boarding cards are made to pay to €100. Mr O’Leary claimed the fee increase would help eliminate the number of passengers who show up at check-in desks without their boarding pass.
Some good news followed when we reported that Surfbox, an Irish internet company, were offering print outs of passenger boarding cards as a service for just €1. Surfbox said 100 Ryanair passengers a day are printing off their boarding cards at its kiosks in Dublin airport. The estimated loss in ancillary revenue to Ryanair stands at about €117,000 per month
Ryanair replied by closing all six of its routes to and from Basel, Switzerland’s third largest city. Basel airport had refused to be shafted by the demands Ryanair where making over airport fees. Good on them we say.
November 9th saw the inaugural Holiday Extras Customers’ Awards 2009 take place at a stylish ceremony at The Hempel Hotel in London. It came as no surprise to see that Ryanair, the world’s most hated airline, won absolutely nothing.
A court in Dublin then awarded three Ryanair passengers €6,000 (£5,300) in compensation for a flight that was cancelled in 2007. The customers had booked the flight from London to Carcassonne, France, in September 2007, and when it was cancelled had sought redress from Ryanair. With none forthcoming, they contacted EUClaim, a Netherlands-based company that represents airline passengers.
We followed up with a report that Ryanair were being sued by members of a small community near the northern German city of Lübeck who have filed a lawsuit against the grotty, evil, Irish carrier after a low-flying plane allegedly put an 82-year-old woman in the hospital.
Bad tempered O’Leary obviously then got the hump and decided to start bullying Boeing into lowering it’s fees on a potential 200 aircraft deal.
A website visitor then alerted us to the fact that Ryanair were closing ALL flights in and out of Bristol in 2010.
In an effort to cover up the nosediving public opinion, Ryanair launched it’s new corporate logo to be painted on all its aircraft. The no-thrills airline hired a top Dublin based branding consultancy to come up with the design that better reflects company values.