I disagree with your comment, some of us in the uk do not claim back money from companys as the companys fob us off, I feel what you said is a bit Racist so please don’t ever come to the uk but if you do please come to stratford-upon-avon I would love to me you as its people like you that come to this country and give it a bad name, do you work for RA? AND THAT YOUR JOB WILL BE AT RISK?

we have a program here called watchdog and they have even high lighted how bad a company RA IS AND THIS COMPANY DEALS WITH ALL THE COMPANYS IN THE UK

please go back into what ever hole you came out of and while were slagging another country off I guess that italy is used to crap travel as your aircraft were rubbish in WW2 and we kick your ass now get lost before we come over and teach you another lesson

Here’s what happened.

I arrived at the gate right as it opened, still with about 45 mins before the flight left to be told I needed to have my passport checked at checkin and to get my boarding pass stamped. I was told to go and wait at a service desk inside departures, where a Ryan Air representative (who transpired was not an employee of Ryan Air) would come and escort me out through immigration, I was told this was the only way I could get out bact to the Check In area. No one at the service desk worked for Ryan Air, but there was a no. that I could call Ryan Air on, my flight was leaving at 9.40am. Still with 45 mins before my flight left, i rang and spoke to a Ryan Air rep. who informed me that they wouldn’t be able to get someone to escort me back through immigration until 9.40 and after my flight left and I was told that I had to wait at the service desk until then, and to put the situation in perspective as after all Tom Hanks in the Terminal got stuck in the departure lounge for weeks.

Within the next 10 minutes and with still over half an hour before my flight left 1 other Aussie and 6 Americans (4 of which were all travelling separately) arrived at the counter in the exact same position as me and were also on the same flight as me. So it happened to 8 people on one flight. The plane carries 200 people, you could say that at a minimum that a 2/3 of those people would be EU and would not have to get their boarding pass checked. Taking into consideration that many non-EU customers have luggage and have to go to the check in counter anyway you are talking about a MASSIVE % of people that this scam is happening to. I would estimate that 50% of non-EU customers that only take on carry on luggage would get screwed by this scam based on the 8 of us that this happened to.

Ryan Air deliberatly waited until our flight left before escorting the 8 of us back out to the checkin desk. We would have had plenty of time to go back and get the stamp if Ryan Air had of made a staff member available. We each had to pay a adjustment fee of 110 pounds at a ticketing desk (which was not staffed by a Ryan Air employee, so they don’t even make a Ryan Air staff member available in any capacity to discuss problems with and caught a flight 4 hours later. THe man from Servic Air that escorted us out, stated that this happens on every Ryan Air flight and that Ryan Air do not have any member of staff they you are able to talk to about it, they use agents from different companies to do their dirty work for them who receive the abuse from angry customers.

What’s the point of having online checkin for non-EU passeners if you still have to go to the checkin desk? Non-EU passengers just simply should not be able to check in online. This situation is so easily remedied by Ryan Air, but it’s not in their commercial interests to do so.

When the plane finally took off we were served by air hostesses who were vending ‘smokeless cigarettes’ who assured me that they still had just as much nicotine as regular cigarettes are were just as bad. You could ‘smoke’ these on the plane (they looked just like real cigarettes). After the ‘ciggies’ came out, a new hostess came out peddling ‘scratch and win tickets’. Well done Ryan Air not only do you screw over your customers at every opportunity but you also encourage them to smoke and gamble. I was expecting the next hostess to walk down the aisle selling herself.

Ryan Air the way you do business and treat your customers is an absolute disgrace.

Consumer Protection laws should act to prohibit this kind of corporate misconduct.

just wondered if anyone has been ripped off by the new car rental option which now comes up when you are purchasing a ticket.
Just for interest I asked for a car for the 3 weeks I am going to be staying in Spain at Christmas. When I altered the time and date to the 3 weeks from the one day offered the price remained the same for the car ….66 euros .

There is no way to view the terms and conditions of the car rental…no details of what they are offering.

In my case it was blatantly obvious that they were not going to give me a car for 3 weeks for 66 euros!!!!

However someone that was taking a car for a few days could be tricked into thinking that the prce they show is the total price…it actually states that it is!

as far as I am aware the next step is that you pay for the car rental with your flight.

I am 100 percent sure that had I proceeded with the payment the 66 euros would not have ben the total cost of the car rental with Hertz.But I would think it virtually impossible to argue this with Ryan Air or Hertz to the point of getting a refund.

I would be very interested to know if anyoone has been caught out by this…or was it just a one off that the correct price did not register after the correct dates of the car rental were introduced.Certainly it is wrong that you are unable to view the terms of the rental before purchase.

I agree with marco’s qoute “with any old rubber date stamp you can buy in a supermarket. ” it’s a farce, they make such a seemingly big deal over this cheap supermarket stamp and this 3 second “check”.

Amanda & others: Although i don’t remeber them making such a big deal of the stamp when flying inbound, it seems more of a money maker for ryanair uk. Best advice is to insist on the stamp, always… it’s better to waste their and a little of your time at the desk (both inbound and outbound desks) then to be made to miss your flight and incur 100 pound charge.

Patricia: to add to your comment, the same commentary was made by one of the guys that work for BAA stansted, basically that Ryanair are exactly as people say here, and customer care is zero and money making scamming is king. go figure.

You can complaing and complain till the cows come home, no sympathy will be had from standsted clerical staff, managers etc. They don’t care, they just want another slice of your pie. The manager WES at stansted even commented that there’s so much bad experience comments from other ryanair customers online and he’d be waiting to read ours. They won’t address these issues as long as people are paying and flying with them= poor management, poor service= poor poor poor.