Ryanair, the Worlds most hated airline, have been urged to conduct a review of their procedures after a three-year-old girl fell off the top of aircraft stairs, through a bloody great big gap, onto the tarmac below.
Sasha Slater, a journalist for the Evening Standard, was carrying her 18-month-old son plus bags, up the steps of the aircraft without any assistance being offered by the cabin crew, at Stansted, in July 2009 when her daughter fell from the stairs.
The Air Accidents Investigation Branch report said Ryanair should ensure assistance was available to passengers with children and with special needs.
Olga was climbing the stairs unaided when she fell through a space between the handrail and the level platform at the top of the steps. She was airlifted to hospital after receiving immediate medical help.
The Air Accidents Investigation Branch (AAIB) report said: “The gap between the extendable handrail and the upper platform of the Boeing 737 airstairs represents a hazard to small children boarding or disembarking the aircraft.”
The modifications proposed by Ryanair after last month’s incident provided “only a limited physical protection against falling”, the AAIB added.
The AAIB recommended that Ryanair review boarding and disembarkation procedures “so that assistance is made available to passengers accompanied by children and those with special needs”.
“I Hate Ryanair” staff have travelled on Ryanair in the past with small children and we found the experience absolutely disgusting. The cabin crew were rude, arrogant and offered no assistance what so ever when it was required.
We don’t think the modifications to procedures that Ryanair are offering are enough and urge parents with children to fly with a proper airline with safer boarding procedures.