Ryanair spend £2.75 on new website design

Ryanair, the World’s most hated airline, have launched a new website design that resembles a steaming pile of cat puke on the pavement.

In an effort to improve on their previous site which had been designed by a blind monkey on acid, Ryanair have quite clearly splashed the cash this time round.

We asked renowned web usability expert, Irene Von Stinkleman-Hurly, for her comments on the new offering: “Ryanair have set a new benchmark for crap design, crap usability, crap features and general crapness. They should be proud of this achievement“.

What do you think?

Someone claiming to be a representative of Ryanair, calling himself Stevo Whos-ya-father, commented “Here at Ryanair, we aim to provide the worst possible experience for you, our customer. If there is anything we can do to heap misery on your time with us, we’ll go the extra mile. Here’s hoping that our investment of £2.75 on this new website design gives you headaches, increases your blood pressure and perhaps fools you into booking a flight that you thought was going to cost £19.99 return but actually ends up costing £399 each way plus tax and to a destination miles from where you need to actually go.

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3 thoughts on “Ryanair spend £2.75 on new website design

  1. We booked a trip ALC to LGW and return. Changes in travel plans of family members we are meeting means it is far more convenient to fly ALC to STN and return. Although we knew that to change flights was not going to be cheap we thought that we’d do it anyway.
    Went in the web site via “Manage Bookings”, “Change Flight”. Got a fair way through the change procedure when the site crashed as being unable to redirect to the next page. Thinking that this might be a Firefox problem we tried IE8 still the same; tried both browsers on another computer (still on my home network) – still the same. Faxed Ryanair customer support saying that I thought that they had a problem with the web site – no reply no fix. Next day tried an Internet Café – same result. Faxed again using very large font – no reply no fix.
    Found an email address for a Ryanair web contact on the Ryanair Campaign web site and emailed him – no reply no fix.
    I refuse to make a premium rate phone call to try to sort out what is a Ryanair problem so I’m stuffed – thanks a bunch Ryanair.
    There may just be a clue just how seriously Ryanair take their web site – one of the two buttons on the page that causes the crash is lablled “NEVER MIND”!!!!

  2. How does the end price compare with the advertised price? ALMOST DOUBLE!!
    No extras either!
    *******135.97 GBP Total Fare
    ********62.13 GBP Taxes, Fees & Charges
    *********8.00 GBP Passenger Fee: EU 261 Levy
    ********24.00 GBP Passenger Fee: Web Check in
    ********24.00 GBP Passenger Fee: Administration Fee
    *******254.10 GBP Total Paid

  3. So it’s not just me then! I had the same experience trying to change the return journey of my booking. As soon as I hit Never Mind, the whole thing crashed. Why did I hit never mind when I had to change my booking? Because I realised it would be cheaper to book a new flight. Never mind, eh! Then I went right through booking the new flight. Got to the end and it crashed again. So now I have no idea if my credit card will be debited and I have booked the flight, or did it all disappear into the ether when it crashed. I hate Ryanair.

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