Weekly flyer for over four years and it’s got worse and worse. Customer service is non existent. Every aspect of the service is contrived to trip you up and extract money out of you. In fact, they aren’t that cheap any more and even the attraction of local airports is diminishing as they cut routes. I get the impression that Ryanair think that ‘we’ think they’re cheap and cheerful (with their stupid publicity stunts) – but people know they are cheap and very nasty and the minute some better competition comes along they’ll be off. Air travel with Ryanair is the pits – I hope they go bust!
Our Ryanair experience began when we were delayed at Bezier Airport. Initially the announcement was that the delay would be 2-3 hours but we received no other information for 6 hours when we were asked to board. We were told we could buy something from the bar at the airport but we had no euros and Ryanair did not provide us with opportunity or advice on changing money. Moreover the bar had sold out. The airport did not have enough seating so our two toddlers had to lay on the stones in the airport atrium. Eventually Ryanair announced that the problem was a ‘bird strike’ and we could board. We were not even provided with water on the flight and were told that water in the toilet was not potable. Ryanair did offer their in- flight snacks for those with money and prepared to pay their exorbitant prices. No offer of compensation was every offered nor was there any advise on how do make a complaint about such an obvious abrogation of their duty of care.
Absolute worst airline ever! My partner booked flights for us to go from Belfast to Bristol, and even though I did not have a passport I had an identity card which on the website was considered as an acceptable form of ID, and when we got there they didn’t accept it! They said it was only a drivers license or passport – even though when we checked previously they did not accept drivers licenses either! They talk complete rubbish and the customer service advisors were rude and ignorant, this is the second time I have booked with them and the second time I have encountered a problem. They are disgraceful and will never have my custom again.
The thought of our return flight with Ryanair just ruined our holiday. We were constantly thinking about the weight of our luggage and how we could get checked in online. Having checked in online, still had to queue for 2.5 hrs to check in bags, then queued to pay excess baggage, got boarding cards – then they closed the gates and wanted £100 each to fly on the next flight. Only 3 staff on check in and had 2 flights going out. Will never fly again with them, would not recommend them – will use “proper airline” that state all their costs up front.
The worst, anyone who was at Stanstead this morning from about 5.00am will know the story. Absolute chaos, drop off section had about 3-400 people in it, check in desks did not have flights on so everyone was queuing for all flights at all desks. Several times check in staff called out a flight, but no-one could hear! I went to a check in desk to say we could not hear and could they not put messages on a tannoy to be told that they were too busy, did not have a tannoy and basically to go away! Really great customer service. Several people this morning missed their flights because of the total incompetence of the management and staff. Having missed their flight one couple we spoke to had to pay a further £400 to fly again today. A relative of mine was flying to regional France, having finally booked in and going through security (security said nothing but complaints about the airline) she had to run to the gate as she was told it was closing in 2 minutes. Arrived at destination – luggage lost – what a surprise! This has got to be the worst airline in the world and no cheaper than going scheduled or try the train (to France) less hassle, nice journey and similar price.