Ryanair, the World’s most HATED airline, have been forced into an embarrassing and humiliating retreat over claims that they would not pay compensation to passengers stranded by the Icelandic volcano.
Michael O’Leary had stated that the current EU legislation, in place to protect consumers from exactly this kind of scenario, was “unfair”. Boo f’ing hoo Mick!
Ryanair have, over the years, become masters at the small print rules that so often catch people out resulting in “unfair” and quite disproportionate charges. Now the chickens have come home to roost and guess who is moaning?!
Today, however, the BBC are reporting that “Ryanair has backed down over a decision to limit the expenses payments paid to stranded passengers for food and accommodation” and that “the carrier says it will now pay all ‘reasonable expenses’ to passengers“.
Under EU regulations, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.
If passengers chose the latter, they have the right to care – such as accommodation and meals – while they wait. For some passengers, this means sending the receipts for hotels and meals into the airline for reimbursement.
This u-turn is hugely damaging to whatever little good reputation Ryanair had left. We suspect that a large number of their die-hard supporters have now seen just how mean Ryanair can be and will be looking make the switch away.
Damage limitation exercise Mick? The damage has been done. May this be the beginning of the end for you and your shoddy airline.
So people, get your claims in pronto and give Ryanair a taste of their own medicine.
If you are having issues getting in touch with these filth bags, we’ve found a great resource that might just help that includes telephone numbers and tips on how to get your call answered quickly while on hold.
The website, “Ryanair Campaign” also lists email addresses that you may find useful, here are some of them:
- [email protected] Reservations Manager (Michelle Penston)
- [email protected] Reservations Team Leader (Gemma Walsh)
- [email protected] Head of Customer Service (Caroline Greene)
- [email protected] Head of Communications (Stephen McNamara)
The full list of contact details plus a whole load of information on just how nasty Ryanair can be is at http://www.ryanaircampaign.org