Ryanair, Europe’s largest rip-off airline, have today (30 June) made the absurd claim that their “Customer Service” is better than BA’s. What an absolute joke!
What Ryanair have done is take a report into on-time flights, cancelations and baggage performance and somehow linked this to customer service, whereas it is in fact an operational topic and nothing to do with customer service at all.
The publication of punctuality, flight cancelation and baggage performance statistics by the Association of European Airlines (AEA), for November ‘08 – March ‘09, does confirm that Ryanair has the best on time performance, the fewest cancelations and the least lost bags.
Ryanair confirmed that less than one bag (0.67) per 1,000 passengers was misplaced by Ryanair between November and March while AEA statistics confirmed that 17% of British Airways’ flights were delayed, 97.9% were completed and BA lost sixteen bags per 1,000 passengers, more than 20 times the number of bags lost by Ryanair.
BA carry at least 20 times the number of bags than Ryanair do due to Ryanair’s extra charges for checked in luggage. So is this result really anything to shout about? We don’t think so.
Ryanair also operate out of grass strips 100km away from where you thought you were going, which obviously helps with delays in departures when compared to BA who fly you to the city they say they are taking you to.
Don’t believe the drivel that gets pumped out from the Ryanair PR department. Fly BA.