Ryanair, the World’s most hated airline, are very good at ripping their customers off given the opportunity. It come’s as no surprise that we get sent all sorts of stories detailing these acts of robbery.
The following is from a passenger called “Marie” who travelled from London to Nimes…
I am an experienced traveller, fly several times a year, although haven’t taken a Ryanair flight for a couple of years as I’m currently working in New Zealand.
So I’m by no means a naive traveller, know all about most of the stupid rules, rip-off strategies, although I have to say they have got worse recently.
I was back home in the UK over Xmas and New Year. I have family near Nimes in France so I wanted to pay a short visit there too. I turned up at Luton airport on Dec 28th, in plenty of time for my flight. One very slow person checking in bags for the whole flight (despite £5 charge for supposed online check-in and threat of £40 charge if boarding pass not printed off before arrival at the airport). Horrendous queues through security due to events on the transatlantic Delta flight on Xmas day, not all security lanes open.
Me and 10 others finally arrived at the gate at 11am (flight was due to leave at 11). Plane was still sitting on the tarmac 50 metres from the terminal door, doors open, steps still down, going nowhere. But Ryanair staff said nope, we couldn’t get on the plane, Ryanair rules, once they close the gate no more passengers allowed on (like robots…computer says no?!).
No consideration for the security situation in the airport at the time, despite 10 people practically begging to be allowed to just take the 30 second walk out onto the plane. They actually left our checked in bags on the plane and sent them to Nimes. After the events of Lockerbie I’m sure unaccompanied luggage in the hold is illegal. And after all that supposed enhanced slow security.
All they could do to ‘help’ was charge another £100 for a flight out of Stansted at 8pm to Marseile (or wait 2 days for the next flight to Nimes). I duly paid this, plus paid for transportation to Stansted.
I checked when I booked the ticket that I wouldn’t have to pay the 40 pounds fee for a new boarding pass, but was assured that at Stansted there are kiosks where check-in and printing of boarding passes can be done for free.
At Stansted, the automated check-in kiosk I used didn’t work and didn’t print out my boarding pass; when I asked for help I was told sorry can’t help, but that I could get a new boarding pass re-issued at the ticket desk at a cost of £40; which I didn’t do BTW.
After shouting at the man, even though I ‘m very calm and tolerant (that’s what Ryanair does to a person), I paid £4 at an internet point to print, couldn’t be bothered queuing again and having to argue with another of these robots!!
I’m speechless at what these ‘people’ try to get away with!! I finally got to where I needed to be 9 hours late and feeling very robbed and mistreated. Ryanair staff and defenders on here can go on about how low prices mean we shouldn’t expect the service, but I paid over 300 pounds for my return ticket as it was Christmas, more than the BA flight from Gatwick to Marseille. But I wanted the ‘convenience’ of flying from and to airports nearer to where i needed to go, routes which Ryanair monopolize. I actually ended up paying around 450 pounds to get to France, I could have gone to New York on a decent airline for that!
I will NEVER fly with Ryanair again, and I really mean it. Cheating, thieving, uncaring company, deserve to be prosecuted and hung out to dry.