Ryanair freaks out at blogger

Hi all,

I stumbled upon this article at econsultancy.com regarding a post on a blog from a web developer who was commenting on the usability, or lack of, of the Ryanair website.

Firstly, I agree wholeheartedly that the entire user experience is a shocker and therefore the suggestions made are good ones. However, it was the reaction of the Ryanair staff who had obviously read his post and seemed to disagree that I found most amusing…do have a read: http://econsultancy.com/blog/3346-ryanair-freaks-out-at-blogger-disses-wordpress-shoots-foot

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3 thoughts on “Ryanair freaks out at blogger

  1. There are low standards of customer service levels that should never reached, Its the stage at which those involved no longer treat people as human beings. Ryanair have reached the bottom level – now there digging.

    I doubt that Ryanair would be allowed to transport livestock in the same way they treat people. All of this would not be so bad if they were honest and declared ” You can fly as long as you check in online (and print it), carry one small bag and your passport – that’s it, otherwise go with another airline it will be cheaper” this way you wouldn’t feel as though you have been violated when you fly with them.

    I made the mistake of booking from Australia, on arrival at Stanstead

  2. There are low standards of customer service levels that should never reached, Its the stage at which those involved no longer treat people as human beings. Ryanair have reached the bottom level – and are now digging.

    I doubt that Ryanair would be allowed to transport livestock in the same way they treat people. All of this would not be so bad if they were honest and declared ” You can fly as long as you check in online (and print it), carry one small bag and your passport – that’s it, otherwise go with another airline it will be cheaper” this way you wouldn’t feel as though you have been violated when you fly with them.

    I made the mistake of booking from Australia, on arrival at Stanstead I was charged £20 fee to print my boarding card, (My partner was charged £40 to check in + £20 because she was slightly over baggage limit).

    Even the ground crew know that customers are getting shafted so they have lost there personalities and as a result all with whom you speak are stern faced and gaunt.

    The only advice i can suggest is this, use Ryanair for short trips and never purchase anything from them you don’t really need. Advise all family and friends living abroad who may be traveling with a bit more luggage than usual to avoid them like the plague and use a quality airline.

    In fact out of self respect boycott Ryanair altogether where there are other alternatives and pay those few extra $ or £ or Euros just to be treated like a human being.

    Lets not feed or support the low standards that Ryanair are setting.

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