They report that there is “fury” amongst passengers and state that:
“compensation claims continued to fall on deaf ears as the company remained steadfast in its approach to refuse help to those stranded by the volcanic eruption in Iceland.
Those seeking Ryanair refunds for cancelled flights will get the price of the ticket and nothing more, something that contravenes EU regulations.”
Bully boss Michael O’Leary has been quoted as saying:
“we’re definitely calling for a suspension of these ludicrous passenger compensation rules, which entitle passengers, even those paying 20 or 30 euro airfares, to seek reimbursement.”
EU guidelines state that accommodation, meals, drinks and alternate travel routes should be offered to passengers under these circumstances.
Ryanair are going against what EVERY OTHER AIRLINE is doing in withholding this assistance.
Ryanair’s continued poor treatment of passengers is likely to further damage an already tarnished reputation. The carrier were recently voted the “Least Favourite Airline” in a TripAdvisor poll of European airline passengers.