Ryanair caught up in fake Twitter account controversy

Taken from the telegraph website, it seems that Ryanair has become involved in an online fakery dispute over a Twitter ‘account’, claimed to be from the airline, which was abusing bloggers and passengers.

The apparently official account @RyanAirOnline was used to make fun of passengers, saying that they “smell like urine” and describing them as “mostly stupid”.

Ryanair initially confirmed that their marketing team had set up a number of Twitter accounts for promotional purposes, and seemed to claim the offending account. Dara Brady, deputy head of sales and marketing for Ryanair told travel news website Travolution that the airline was officially running their Twitter presence.

Confused outrage spread around the social networking website as users reacted to the abusive messages.

However, Ryanair spokesman Stephen McNamara has now confirmed that the offending account was not one of those officially run by Ryanair.

He told the Telegraph, “We did set up a number of route specific Ryanair accounts on Twitter to highlight Ryanair’s low fares offers. We have today closed down those profiles.

“Ryanair has become aware of a number of Ryanair related profiles on Twitter which have engaged in abusive or denigratory comments towards Ryanair services and passengers. These profiles have nothing at all to do with Ryanair.”