Ryanair boss finally speaks some sense

The boss of Ryanair, the World’s most hated airline, claims he has become so unpopular with the airline’s passengers that half would be happy to see him dead.

Michael O’Leary said many more would rejoice when he finally steps down in around two years’ time after more than 17 years at the helm.

“I think there will be great joy, I think there will be dancing in the street at the idea of O’Leary leaving Ryanair,” he said.

“It will be a nicer, warmer, caring airline with me gone. I think half our passengers would like to see me dead and buried, actually, and eventually they’ll get what they want. Frankly, I couldn’t care less as long as they fly with us.”

Mr O’Leary (48), who recently announced he is considering ripping out seats on some services to take standing passengers, admitted he had done little to improve his image but said he was unconcerned about what people thought of him.

He predicted that once he had gone, the public perception of Ryanair would improve.

“I don’t think I’ve done a very good job on the whole customer image of Ryanair,” he said.

“Actually the service is phenomenal in terms of fares and our performance on punctuality, lost bags, and cancellations. One way or another we’re going to change come 2012.”

Asked about the qualities his successor would require he said: “All the qualities that I don’t have — sensitivity, passenger care, environmentally sensitive — all that kind of good, warm crap. They’d need to make up for 20 years of my mis-management in the areas that I don’t manage well.”

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4 thoughts on “Ryanair boss finally speaks some sense

  1. “I don’t think I’ve done a very good job on the whole customer image of Ryanair,” ….
    Hahahahaha ! What a bloody idiot.. Is this his entry for understatement of the year??

    “Actually the service is phenomenal in terms of fares and our performance on punctuality, lost bags, and cancellations. One way or another we’re going to change come 2012.”

    Another load of spin and bullshit from someone trying to lie more than Tony Blair could ever manage! Does he think we are so stupid not to realise that the scheduled flight timings are over extended? Secondly the crap about lost bags.. They make it so hard to complain that of course the figures for actual lost baggage looks great on his desk.

    Lastly cancellations.. Does he not know, care or even acknowledge how many peoples lives / holidays / careers / business deals he’s ruined through erroneous and frankly tenuous ‘cancellations’ of flights?

    Good riddance to you…The Airline industry will be a far friendlier place without you…

  2. Not just O’Leary need to go,David Bonderman of Texas Pacific Group also.
    Both of these men have lined their pockets and treated pilots and cabin crew so bad.
    Lets not forget pilots/cabin crew who get bullied,terminated for profit.
    ryanairdontcare.blogspot.com/

  3. The European Court of Justice has finally banned Ryanair from
    gobbling up Aer Lingus. I am in Ireland at present – I flew Aer Lingus – and read something about Micky’s reactions about the verdict in the newspapers. Micky stated that Aer Lingus is hell bent on selling out to everybody but Ryanair. Secondly, yesterday I read this howler in the Irish Times: Micky said that Aer Lingus cannot compete with Ryanair on low fares, customer service and scale. I concede point 1 and 3, but point 2??? Does Micky mean the ‘customer service’ last year at Stanstead Airport on August 1, when hundreds of passengers missed their flights because of the incompetence of the airport and of Ryanair and had to buy new tickets if they still wanted to fly? The books by Paul Kilduff about Ryanair cite many examples of their exemplary customer service. And there are of course lots and lots of examples of Ryanair customer service on the internet. Too bad that Ryanair may keep its hostile >29% share in Aer Lingus.

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