Ryanair accused of failing to communicate with passengers during volcano crisis

Ryanair, the World’s most hated airline, have been accused of failing to offer “basic and essential communications” to its customers during the recent volcanic disruptions to their flights across Europe.

The Times are quoting Chris Bryant, the Europe minister, as saying that while most airlines were ‘exemplary’ throughout the crisis, Ryanair had failed to reassure and inform distressed passengers. “Many people feel badly letdown by Ryanair for failing to let them know whether they are getting on a flight or not.”

Ryanair were yesterday forced to reverse their decision to refuse any compensation to stranded passengers and have quite frankly been found out as a disgusting, horrid little excuse for an airline.

Michael O’Leary has been whingeing non stop about the EU regulations that have over-powered his desire to rip everyone off.

Read the small print Mick. The T’s and C’s are there for all to see!

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4 thoughts on “Ryanair accused of failing to communicate with passengers during volcano crisis

  1. I haven’t ever travelled with them, but they’ve taken money from my bank account. Apparently, the fax number on their site is false (on purpose) and according to Customer Service staff the correct number should be +35315081702, though it seems to run out of paper quickly and be switched off outside of office hours.

  2. We were stranded in Lanzarote. Our Thursday 15th April flight was cancelled so we booked the next available flight out which was Tuesday 20th APril (which also cancxelled) and later asked for out Thursday flight to be refunded. We were directed to do this when we eventually got through to Ryanair after over an hour of waiting on a premium rate call line !!

    Ryanair are now saying we cannot claim any accomodation expenses as we asked for a refund of the original flight cost — this is outrageous given we rebooked with them and were delayed 5 days due to their initial cancellation. Has anyone had the same experirnce ?

    I WILL NEVER BE FLYING WITH RYANAIR AGAIN NO MATTER HOW CHEAP THEIR FLIGHTS ARE … THEY HAVE SHOWN THEIR TRUE COLOURS AND IN MY OPINION THE ONLY THING THEY CARE ABOUT IS RIPPING OFF CUSTOMERS AND MISLEADING CUSTOMERS ANY WHICH WAY THEY CAN

  3. When my return flight was cancelled on Thursday 15th April, flying back to Birmingham from Alicante (Spain), all customers were given a bit of paper that stated “Click here to rebook your flight” – it had just been printed from their Intranet. Useless – didn’t even have the web address!

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