Ryanair freaks out at blogger

March 7th, 2009

Hi all,

I stumbled upon this article at econsultancy.com regarding a post on a blog from a web developer who was commenting on the usability, or lack of, of the Ryanair website.

Firstly, I agree wholeheartedly that the entire user experience is a shocker and therefore the suggestions made are good ones. However, it was the reaction of the Ryanair staff who had obviously read his post and seemed to disagree that I found most amusing…do have a read: http://econsultancy.com/blog/3346-ryanair-freaks-out-at-blogger-disses-wordpress-shoots-foot

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Spend a penny? How about a pound!

February 27th, 2009

Yes folks (and thanks to those who asked if we were going to write about this!!), Ryanair are planning on charging us to use the toilet on board their aircraft. Now I think this really takes the piss! Sorry, I couldn’t resist!

Here is the story in full taken from the telegraph.co.uk

In an interview on BBC television this morning, Mr O’Leary said that the low-cost airline was looking at the possibility of installing a coin slot on the lavatory door so that “people might actually have to spend a pound to spend a penny.”

Ironically, in a light-hearted survey conducted by Telegraph Travel last November, we asked readers which service they thought no-frills airlines might start charging for in the future.

56 per cent of readers said that a charge for “using the loo” would be the most likely, while 31 per cent chose “reclining seats” and 11 per cent opted for “sick bags”.

Rochelle Turner, head of research at Which? Holiday, condemned the proposal.

“It seems Ryanair is prepared to plumb any depth to make a fast buck and, once again, is putting profit before the comfort of its customers,” she said. “Charging people to go to the toilet might result in fewer people buying overpriced drinks on board, though – that would serve Ryanair right.”

Mr O’Leary said that Ryanair was determined to make air travel easier and more affordable.

“I don’t think there’s anybody in history gone on board a Ryanair flight with less than a pound,” he added.

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Ryanair charges nearly £30 to carry on duty free

February 17th, 2009

We’ve only just been alerted to this new scam of scams that Lyingair are employing and we think it is a bloody disgrace.

The no-frills airline said it had introduced the new levy to “ensure fairness to all passengers” and to stop the flouting of its luggage rules.

The rules have been brought in as Ryanair tightens restrictions on what passengers can carry on board its aircraft free of charge.

While hand baggage is free, passengers must pay for anything which gets put into the hold.

Under the new arrangements, which came into force at the start of the year, passengers must fit whatever they buy at an airport duty free shop into their one piece of hand baggage.

They also have to be able to close the bag with the duty free items inside the bag which can weigh no more than 22lbs (10kg) and be no bigger than 21.6 x 15.8 x 7.9 inches.

The policy is enforced by Ryanair’s staff as they check boarding passes at the gate.

Anyone found to have an extra bag – perhaps containing a box of chocolates or bottle of wine – will be given a choice if they cannot cram it into their carry-on bag.

They can either leave it at the airport or alternatively they can have their existing piece of cabin luggage put into the hold, and take the duty free on board.

For this they would have to pay the £28.50 Ryanair charges for checking in a piece of luggage at the airport.

Michael O’Leary defended the latest changes in the company’s baggage policy.

“We are not running around like Nazis targeting people,” he said Michael O’Leary. Er…yes you are Michael.

“We are doing this because, people with extra bags are slowing down the boarding of our planes. If you turn up at the gate with a bottle of Asti Spumante, all we are saying is shove it in your bag.

“I have been a victim of the policy at Gatwick myself when I turned up with a computer bag and a suit bag which was as light as a feather, and it is my own airline.”

But it was condemned by a spokesman for the Air Transport Users Council, the consumer watchdog.

“Passengers will start thinking that airlines are doing anything to get their money,” he said. “They will see through this and might start switching to other carriers.” Well lets hope this happens. Bunch of filthy thieving bastards.

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Michael O’Leary cocks up hedging of fuel prices

February 9th, 2009
Michael O'Leary, Ryanair's chief executive

Michael O

My oh my, this really does make me laugh. Ryanair, Europe’s largest airline, lost €102 million (£92 million) in the last three months of 2008 after botching its fuel-hedging strategy!

The carrier locked in fuel prices of $124 a barrel for 80 per cent of its consumption during the third quarter, but the price of oil collapsed to a low of $33 a barrel during that period. Hahaha.

However, Ryanair said that its lack of hedging in the fourth quarter would enable it to take full advantage of the low oil price. As a result, the carrier upgraded its full-year profits forecast to between €50 million and €80 million yesterday. Its previous guidance had been to break even.

Michael O’Leary, Ryanair’s chief executive, has admitted that he “screwed up” Ryanair’s fuel strategy in 2008 after remaining largely unhedged as prices rose to $147 a barrel in July. He then bowed to shareholder pressure to protect the airline against rocketing prices by locking in fuel prices during October, November and December – just as oil prices crashed. Ryanair’s fuel costs during its third quarter rose by 71 per cent to €328 million, which accounted for 47 per cent of its operating costs.

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Ryanair profits slashed by 50%!!!

November 3rd, 2008

Low-cost airline Ryanair saw its profits fall 47%, despite swelling passenger numbers, and warned it could make a loss in the second half as consumers tightened their belts. This is great news for the many disgruntled passengers who’ve been shafted by them and who now use reputable airlines.

Chief executive Michael O’Leary, delivering the airline’s half year results for the six months to the end of September, said his firm’s adjusted profit after tax had fallen 47% against a background of ’record oil prices’.

As a result, half year profit came in at €214.6 million, compared to €407.6 million in the first half of 2007, while basic earnings per share fell 46% to 14.44 Euro cents.

Profits were impacted by the record rise in oil seen during 2008, when Brent crude peaked at $147 a barrel, and O’Leary noted fuel costs were up 101% to €788.5 million.

Putting the rise in fuel costs aside, Ryanair grew passenger numbers by 19% to 32 million, while reducing fares by 4% to an average of €47. It also grew revenues by 16% to €1.8 billion.

O’Leary said that achieving the profit that it did was ‘testimony to the strength of the Ryanair lowest fare model.’

Looking ahead, O’Leary reiterated that the recession would continue to drive down oil prices and fares this winter, but he remained upbeat that the group’s traffic would grow by 9% this winter, and by 14% in the full year, with the company servicing 58 million passengers.

However, he also warned that the group believed ‘average fares in the second half will fall by between 15%-20%, leading to losses in the 3rd and 4th quarters.’

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RyanAir makes little girls cry!

October 3rd, 2008

We missed the check-in deadline (read the fine print “strictly 40 minutes before departure” – oh NOW I see it) by 3 MINUTES and the horrible “service clerk” informed us the flight was closed. In the meantime our fellow passengers were in the long security line, with 37 minutes left until the flight took off. The cruel staff ignored us, so my 4-year old daughter and I both stood in the middle of Weeze airport in tears.

Of course before that nightmare I spent numerous hours researching bus schedules and directions to and from these far out airports. And more hours trying to pack the lightest bag ever. (the real RA profit center: 12 Euro / kg for every kilo over). And I was an idiot to pay extra for bag check-in and priority boarding on top.

They have stolen my 245 euro this time. But we will NEVER EVER EVER EVER fly RyanAir again. They make me embarassed to be Irish.

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We’ve moved!

October 3rd, 2008

Hi everyone and thanks for visiting!!

For those who have been before, you might notice this all looks a bit different. Thats because we have moved the blog onto a new platform and have had to import all the old comments/postings etc.

What does this mean then?

Well, it now means that the IHR team will be a lot more active with new posts to further engage or enrage you all.

If you have any ideas for the site, please do let us know!

Yours,

The IHR team

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A message from cabin crew

October 3rd, 2008

Hi,
I work for Ryanair myself, as a cabin crew, and really can only apologize for what we’ve got to offer. People seem to forget that both crew and passengers should both stay on the same side and blame whoever is making great money out us, real idiots, that for one reason or the other, have to work or fly for this company. Ryanair sucks, no way how to deny it, but can we really start doing something about it? As for myself, having to daily deal with both very unhappy cabin/flight crew and angry passengers, I can only suggest that we cooperate and put Ryanair where they really deserve: in court! To those passengers who take it on crew i beg you some mercy because we are, at the end of the day, the ones that suffers the worse of treatments, the ones that literally starve in foreign countries and put into debt and live in constant fear of loosing our miserable job just because somebody is in a bad mood. For some, the solution is simple and immediate: leave Ryanair! Unfortunately, this is so well schemed out, that most of us end up owing more money to the company and to the bank that we have no other choice. What Ryanair do to hire crew is called fraud very well hidden in smart contracts and based on big lies. Most of us are trapped and desperately seeking help to get rid of this company. Normally, we are foreigners that got into debt, changed country and find ourselves in a dead end. To all the unhappy passengers, again, I apologize and ask for their help. I am currently seeking help in an European court and encourage others to do so. Sometime, this has to end because such a fraud cannot sustain a company on a long term. That’s Ryanair’s biggest stupidity.

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Ryanair – Flying close to the law?

October 3rd, 2008

They also seem to be flying pretty close to the law. I have noticed on several occasions that even when the price of a flight is given in euros, Ryanair deduct the amount from your debit/credit card in pounds sterling at a very unfavourable rate (1.32 as 1.393, the exchange rate elsewhere, on a recent occasion.) And since the Ryanair’currency converter’ [hidden away in the small print] never seems to work – deliberate one wonders?- you have no idea what you are eventually going to be billed for. I have recently reported this to Trading Standards who confirmed that this illegal and are followng it up. I urge others to do likewise or vote with their feet and not use Mr O’Leary’s polluting, unreliable and moneygrubbing airline.

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Yup – I hate Ryanair

October 3rd, 2008

Have just been on a short trip to Dublin from Luton which should have been a fun and relaxing weekend but we made the mistake of flying with Ryanair. Firstly we had over a three hour delay on Friday evening with not even an apology or an offer of a coffee. Then coming back we experienced the very best of customer service Ryanair has to offer (not to mention the required hour delay) – inane check in staff stopping just short of uttering ‘computer says no’.Zero customer service, herded around like cattle from queue to check in for Tony O’ Leary to make a lousy extra three euro – the very worst kind of cancerous capitalism.
We hate Ryanair.

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