Ryanair: Secrets from the Cockpit. Channel 4, Monday 12th August

Ryanair, the World’s Most Hated Airline, are featured once again this coming Monday night in a Channel 4 Dispatches documentary titled “Ryanair, Secrets from the Cockpit”.

“I don’t know if people realised how close to the edge they were…”

Intriguing. Make sure you tune in or Sky+ it!

Dispatches is Channel 4′s award-winning investigative current affairs programme.

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Ryanair in safety warning claims over cutting fuel

slide_4584_63779_largeRyanair, the World’s Most Hated Airline, could be putting passengers at risk by restricting the amount of fuel they carry in an attempt to cut costs, according to an article in the Independent last week

In a strongly worded report, Spanish safety investigators said that “market competition” was forcing airlines to carry less emergency fuel to improve competitiveness.

And they warned that air traffic controllers might not be able to cope if, due to bad weather or a closed a runway, they were faced with multiple planes trying to land with minimum fuel levels on board.

The official report into the Ryanair Flight RY9ZC on-route from Stansted to Alicante in Spain with 170 passengers on board in May 2010 reveals regulators’ concerns about the policy. It details how the 27-year-old Ryanair captain decided not to take on any additional fuel other than that calculated in his flight plan.

In fact, due to better than expected weather conditions and a lower than estimated take-off weight, the plane’s fuel consumption was 477kg less than had been predicted. But as the plane approached the airport it faced unexpectedly strong winds and was forced abandon two attempts to land.

At that point the captain, and his 22-year-old co-pilot, made a decision to divert to Valencia. But while approaching the airport, the crew had to declare a Mayday.

The plane landed safely but a measurement of fuel after landing showed it had just 956kg remaining, 183kg below the final fuel reserve of 1,139kg required as part of its total fuel on take off. If the plane had had predicted conditions on route it would have had only 15 minutes of flying time.

In its analysis of the incident, the Spanish Civil Aviation Accident and Incident Investigation Commission said it was concerned that if more airlines adopted Ryanair’s fuel strategy then safety could be compromised.

The report concluded that the cause of the incident was the crew’s “inadequate decision-making process”.

Read the full Independent article here: http://www.independent.co.uk/travel/news-and-advice/exclusive-safety-warning-as-budget-airlines-such-as-ryanair-cut-fuel-levels-for-flights-8749046.html

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Ryanair Customers to be Mugged at Check-In

ryanair-muggingRyanair, the World’s Most Hated Airline, have ordered staff to “mug” all passengers at check-in to boost revenue, according to a report on the Daily Squib.

“We already mug them when they book their flights with excessive charges but we have been ordered to go a step further by mugging the bastards physically by nicking their hand luggage or going into their pockets to steal their gadgets,” Elaine O’Riordan, a Ryanair worker told the BBC.

Passengers have already complained about the muggings, but were simply told to ‘shut it, or we’ll throw you off the fu**ing plane” by bully Ryanair workers.

Doreen Elsingham, from Watford was travelling to Benidorm on a two week package holiday last week, and when she went to the flight check-in she was told to hand over her i-pod, i-pad, smartphone and a box of Swiss chocolate she was taking to her 90-year-old grandmother or get a smack in the face.

Read the full article here: http://www.dailysquib.co.uk/world/4255-ryanair-customers-to-be-mugged-at-check-in.html

 

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Ryanair cabin crew instructed to steal passengers change

micky-oRyanair, the World’s most hated airline, have taken ripping off their customers to another level through avoiding giving change back to them when selling things from the trolley, according to the Daily Mail.

The filthy thieving fuckers are advising cabin crew to follow a ‘keep the change’ policy in a training document. It is suggested they mislead passengers by claiming to have ‘no change left’ when they sell food or drink.

Staff are encouraged to tell passengers to spend the money on one of the airline’s own scratchcards or an item worth the same amount as the change owed.

The advice is contained in a document called “Ryanair Sales Tips”. What a bunch of wankers Ryanair are.

Under the heading ‘Have you tried these?’ the A4 document reads: ‘Keep the change! A simple and effective method to help boost your passenger spend count.

‘If you owe someone €2.00 advise that you are short of change right now, and can return the change at the end of the service.

‘Or ask them if you would like to purchase a scratchcard, or something to the value of €2.00.
‘If it doesn’t work then don’t worry, at least you tried.’

The airline’s controversial boss Michael O’Leary is renowned for his revenue-enhancing ideas that aim to increase turnover and lower costs.

A Ryanair spokesman described the sales advice as ‘a training document used by a third party’.

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Ryanair anger passengers after Italian ‘Mafia’ joke

Ryanair mafiaRyanair, the World’s most hated airline,  have pissed off Italians  after a flight attendant referred to the Italian city of Bari as a “mafia” town,  AFP reports.

“Welcome on board this Ryanair flight from Paris Beauvais to Bari, the city of mafia bosses and Saint Nicholas,” the attendant reportedly said.

As The Telegraph reports, Bari is the capital of the Puglia region, which is a center for one of Italy’s four main mafia groups, the Sacra Corona Unita, but truth was no defense for the flight attendant. Passengers wrote to the company, denouncing the crack as offensive.

“I feel terribly offended by the ridiculous way that you treat your passengers,” one woman wrote, according to the paper.

Ryanair’s Stevie WhoseYaFather said that the airline “does not agree with these comments and will certainly address the problem with the employee concerned. Ryanair apologizes for any offense it might have caused,” according to Italian news agency AGI.

Last month, Ryanair’s prat/twat CEO Micky O’Dreary ticked a bunch of people off when he called thousands of passengers “idiots” and saying they are “stupid” for not printing their boarding passes ahead of time. He likely did not make any friends when he complained about paying too much in baggage fees either.

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Ryanair delay leaves passengers sweating

Ryanair, the World’s Most Hated Airline, kept passengers on board a plane for two hours in temperatures of 38 degrees due to a delay and the airline not activating cooling systems, according to a story on http://www.lavanguardia.com

The passengers, some of whom look like they are either collapsing, or about to, are caught on this film shot by one of them. Not very nice at all by the looks of it. One wonders why Ryanair are so intent on treating passengers so badly. Turn on the air-con! There is also the presumption that water was not handed out unless paid for at £5 per bottle.

 

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Ryanair flight infested with ticks – passengers charged ‘bite fee’

Ryanair, the World’s Most Hated Airline, are facing legal action by Italian consumer watchdog Codacons after passengers travelling from Denmark to Rome on Thursday reported receiving insect bites during their flight.

In a statement the organisation said it would be filing a complaint with the Rome prosecutor’s office and asking for compensation on behalf of the travellers.

Passengers had to receive medical treatment on arriving in the capital as a result of soreness and itching caused by the bites, thought to be the work of ticks. The plane was subsequently grounded and disinfested before resuming service on Friday morning.

Ryanair, keen to make a quick buck, are retrospectively charging passengers credit cards with a £5 tick bite surcharge.  Blood sucking bastards.

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Ryanair incident leaves 16 injured in Gran Canaria to Madrid flight

Ryanair, the World’s Most Hated Airline, suffered a cabin depressurization on Flight FR2011 (Madrid-Gran Canaria) this week forcing the flight to make an emergency landing at Barajas airport shortly after takeoff.

The pilots carried out emergency procedures, oxygen masks were deployed and they began a controlled descent of the aircraft to the appropriate height.

The plane returned to Madrid “immediately” and landed normally at 8.25 hours disembarking passengers “safely”.

After the incident, sixteen passengers were treated by medical services.vFourteen of them were discharged and two were taken to a hospital but were discharged hours later.

The full story is available, translated by Google here: http://translate.google.com/translate?sl=auto&tl=en&js=n&prev=_t&hl=en&ie=UTF-8&layout=2&eotf=1&u=http%3A%2F%2Fwww.farodevigo.es%2Fespana%2F2012%2F09%2F08%2Fnuevo-incidente-avion-ryanair-deja-16-heridos-vuelo-madrid-gran-canaria%2F681324.html%3Futm_medium%3Drss&act=url

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Ryanair emergency descent ‘forced by maintenance errors’

A jet operated by Ryanair, the World’s Most Hated Airline, forced to make an emergency 21,000ft descent in April this year, was not properly maintained, a report says.

Thirteen people were hurt when the captain of the Ryanair service was forced to make the manoeuvre when the aircraft lost cabin pressure.

Solicitors for some passengers on the Milan-to-East Midlands flight on 4 April said they had “serious concerns” over pressure controller failures.

Ryanair said it would follow any recommendations in the final report.

The flight from Milan Bergamo airport had 134 passengers on board.

The crew took the plane from 31,000ft to 10,000ft in five minutes to make sure the passengers could breathe and then diverted to Frankfurt-Hahn airport.

The interim report by the German Federal Bureau of Aircraft Accident Investigation found that when the main pressure controller failed, its back up also failed because it had been incorrectly installed.

It also highlighted possible changes in how aircraft maker Boeing could make the controller easier to fit.

Nottingham couple Melvin and Jacqueline Frater, who were on board, said: “It was as bad as you would expect – and worse. You just can’t believe it is happening.

“You can’t afford to make those sort of mistakes when so many lives depend on the safety of the aircraft.”

Solicitors Irwin Mitchell said: “While it is welcome that the causes of this incident have been identified in the interim report, a fault with one pressure controller and a badly designed shipping plug on the other gives rise to serious concerns.”

A Ryanair spokesman said: “Ryanair notes the German Authority interim report into an aircraft depressurisation in April 2012.

“The German report suggests that Boeing redesigns a ‘black shipping plug’ to make it more ‘clearly visible’ for maintenance staff, and Ryanair will follow any recommendations made by the final report.”

A final report on the incident is due to be published at a future date and its findings are subject to possible alteration.

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Ryanair stewardess falls from aircraft

A stewardess from Ryanair, the World’s most hated airline, was injured on Tuesday after falling from the rear door of the aircraft onto the floor some 3 meters below.

It is yet unknown whether she fell accidently, jumped or was pushed by a disgrunted passenger.

Apparently, the Ryanair aircraft was running late and the flight was supposed to have left at 10.15am. But when passengers were finally allowed to start boarding the plane around 11am, the atmosphere was one of stress and staff was rushing around, according to passengers.

“It was very confusing and unprofessional. It was almost like a state of panic when everything had to be done really quickly,” one passenger told daily Expressen.

Surely just a description of a normal flight on Ryanair?

The vehicle which carried the stairs by which the passengers access the plane had backed away and seconds later the hostess had tumbled out the door.

The woman sustained injuries to her head and was bleeding when the ambulance came to pick her up, according to the passenger. According to Nyberg, she was able to answer questions asked by the medical staff but had no further information about her status.

IHR wish the poor girl a speedy recovery.

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