I really do hate Ryanair

I hate Ryanair. But still use them. Why? Well it’s pretty obvious, cheap flights. Is it really worth it though? I use the Stansted base as its close to where I live. I remember the days when Stansted was a pleasurable experience…low passenger numbers, spacious check in areas and departure lounges. Ryanair have changed this, the place is now a shit hole. BAA are partly to blame, I’ll get on to that later, but Ryanair have put them in a difficult situation, increasing the number of flights departing and arriving. The airport cant cope. When it takes longer to get through passport control than flying in from France, you know something is wrong.

So what have Ryanair done to deserve my time spent writing this drivel?

Let’s start with the fantastic “Priority boarding” scheme. What an amazing idea that was. So much so that most people on the flight now pay for this and are back in a long queue just like before, battling to get on the plane and grab a seat. What is it about the mad boarding rush? You’ll all get a seat! Anyway, I now travel with a small child in tow and had the pleasure of travelling from Stansted to Carcassonne a few weeks ago. When we got to the departure lounge we were told that because we had not paid the £5 per person priority boarding fee, we would have to wait, with small child, pushchair, numerous bags etc until everyone else had boarded. This is a fucking disgrace Mr O’Leary. I have since seen passengers in wheel chairs being made to wait just the same and then have to scrabble around for a seat with the rest of the passengers, who really dont care whether they push you out of the way. The cabin crew were useless and could not have cared less. What a bunch of tossers.

Sort it out you greedy scum. I hope we’ll soon see passengers moving back in large numbers to BA. I now consider them for every trip and will only use Ryanair as a last resort.

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67 thoughts on “I really do hate Ryanair

  1. Absolutely agree! Fly with them only out of neccessity as every time we go seem to get hit with another change in the small print of the terms and conditions (no shared baggage allowance between members of the same party, no priority boarding with children…).
    My niece recently tried to fly back from Poland, flight was delayed by 36 hours, Ryaniar gave no information other than saying that flight was delayed and another announcement would be made in 30 minutes all through the night, did not pay for hotels, gave no help or assistance what so ever, no compensation, the list goes on…)
    I know that they are basically a “bus service”, but hate the way that headline flight cost excludes all the extras. Try to avoid them as much as possible now.

  2. I have never, ever flown this airline, as I live in Canada and don’t get across the pond very often. But I must say that the fact they do not allow pre-boarding for passengers with kids, the elderly and disabled is a flipping discrace!As a mom with two young kids, I could not imagine having to wait until every one boards and then “hope” that I’ll be able to sit next to them on during the flight. What airline would think that’s it’s absolutely OK to leave a 2 year old and a 5 year old sitting next to absolute strangers for 2 hours, while mom is having to sit 10 rows ahead in a middle seat, stuck between two other strangers.
    Totally disgusting!!

  3. After our last flight with ryan air I put “I hate ryan air” into google, imagine my suprise when I found this site…or maybe not! I have flown a number of times with Ryan, everytime an infuriating experience. Having to buy a “no seat” ticket at the airport because our child was 1yr 11mths not 2yrs and having him on our laps for 2 1/2 hours. Being humiliated and sent to the back of the queue to repack, although strangely there was a pay the cash alternative! 2 hour passport control crowd crush, honestly people fainted, little kids screaming, I used the emergency phone to call for help, meanwhile watch the crew skip along on the other side of the glass panel. I had to fly on my own with 2 & 5 yr old children, my husband being delayed by work, we boarded nearly last and staff had to ask the priority boarded passengers to shift to get 3 seats together for us! I had a minor accident at the airport on the return and they kindly put me in a wheelchair, then boarded me last and my 2 yr old and I had to sit 20 rows away from my husband and 5 year old. I swear I will never take another ryanair flight and as others have noted it’s no cheaper, it feels like they should be paying you to put up with this rubbish service.

  4. I will never be flying with them again. They are not cheaper after you add in the extra costs, just publicity hungry. Air travel generally is now so unpleasant that if there’s no direct flight from my home airport I won’t go.. I’m lucky that Cork airport is still ok and Ryanair will only fly you to Uk or Dublin anyway.

  5. Ryanair is no more then a flying bus service, and when you have got it into yr head that all you can expect fm a bus service is that it gets you from A to B, then thats what Ryanair usually does, but without the service. Sometimes tkts are so cheap its best to book the next flight following as protection, in case the original flight fouls up then you avoid paying hundreds of euro to get home on the next flight…..Also get multitrip travel insurance, its so cheap especially if you buy for a family and pays out if one is delayed by a ryanair foul up. If you are a couple traveling with Kids then one of you get a priority boarding, and get on the plane first grab the seats you need by throwing a coat on seats and wait for your loved one to board with the kids and join you

  6. I have just returned from another Ryan Air trip and was so pissed off that I too put ” I hate Ryan Air” into google. I am delighted that I am not the only one. This airline is a totally unprofessional outfit. What amazes me is that they still beleive that they are a low cost airline! after being Charged £45 for going over my 15 kilo baggage allowance my total flight was approx £140. my only releif was to tell the check in staff that the only reason i was flying this shabby outfit was because BA didn’t go to that particular destination.
    I also agree with the quality of the on board crew. Where the hell do thye get them from! A smile would not go a miss!

    I will go out of my way to avoid them from now on as every flight just gets worse.

    Instead of celebrating the fact that the flight has arrived on time ( you have to experience it to beleive it) i suggest they focus on delivering a product that matches their charges!!

  7. wheelchairs have to wait to board last as it is ILLEGAL to board wheelchair passengers while refuelling you IDIOT. Why dont you stop criticising and just take it for what it is you ungrateful piece of shit. You are probably one of the typical pax EVEY airline hates. The wannabe posh english wanker who rent a house in france. And yes, before you ask I work for ryanair and i am a cabin crew. And for your information i have a degree in Bio Mechanical Engineering form one of America’s most prestigious universities. Regarding the quote about our women being the ugliest and the guys gay, what do you want? A list top models serving you???? Furthermore not all the guys are gays you jerk. Stop generalizing about things you do not know about. Why dont you put yourself in the crew shoes for once?

  8. Is it just me or are Ryanair getting worse. i honestly believe that Michael O’Leary is trying to piss off
    all their customers so that the company struggles after he leaves. I’m from Ireland but live in england, so have the misfortune of regularly being forced to use them. They are not cheap. I’m sorry but when I’m going for more than 2 days i want to check in a fucking bag. I also want to not have to check in online. Paying for priorty boarding, along with another 100 people, is just a scam. Paying for water, paying because a bag is 1kg
    overweight etc.
    From now on I’ll fly with any other airline than ryanair if there is a flight to Ireland, be they aer arran, flybe, bmibaby etc. The trouble is Ryanair have become such a monopoly.
    As for the FACT that the cabin staff are USUALLY rude, grumpy, incompetent and unhelpful, that’s down to the fact that ryanair bosses treat their staff worse than
    they treat the passengers. anyone who has the ability to work for another company usually leaves for someone better.

  9. Agree with all comments on what an awful experience it is to fly with ryanair- unfortunately they have put out of business all other airlines flying to my usual destinations
    I am now facing the prospect of travelling with a very young baby for the first time- I haven’t even been able to book the tickets yet due to lack of clarity on info about travelling with infants, call centre never picking up and website having errors on page.. already stressed and frustrated!!

    No surprise that the only comment posted with insults and general lack of respect and manners is by a ryanair staff member…

  10. I am sending a copy to the company but the past attitude of their employees leads me to suppose that they will either not respond or will respond unapologetically.
    RyanAir advertise the airline as a cheap route for Skiers (viz http://www.ryanair.com/site/promos/skisite/ski_guide.pdf) . An invariable accompaniment to skiing is a pair of skis. Nowhere in their publicity is a mention that ski carriage is £25 per leg i.e. £50 return. However it does not stop there. Skiers also require ski boots. These are normally carried in a separate boot bag, which, with most airlines is regarded as part of the ski equipment. However with RyanAir there appears to be total confusion. At Prestwick I was informed that was the case. However at the RyanAir call centre I was informed it the bag would be charged as an additional checked in bag (£12 per leg) and this was confirmed in Gerona. However the call centre referred me to the following statement relating to ski equipment
    However these items may be carried in the hold of the aircraft in addition to your personal checked baggage allowance upon payment of an additional discounted fee per item,
    They then stated that, provided the total weight of checked in baggage was less than 32kg, no additional payment would be made (“For health and safety reasons Ryanair does not accept for carriage any individual item exceeding 32 kilos or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth)”). Consequently I packed the ski boots, along with my normal clothing in the bag.
    Much to my surprise when I arrived at Prestwick an attempt was made to charge me for weight in excess of 15kg. I referred to my conversation with RyanAir and the conditions state above. The manager claimed not to have the conditions available but insisted he was correct. Clearly all staff had been told (on threat of dismissal?) to insist on charging for any checked in baggage in excess of 15kg.
    The same situation arose in Gerona. As a compromise we suggested that the main baggage be regarded as the sports equipment and the ski bag as checked in. The manager then referred to the fact that RyanAir states it does not accept bags longer than 1.19m, when clearly it does on a regular basis. After some time in argument she attempted to close the check-in desk, at which stage we hastily and embarrassingly repacked heavy items into the ski bag. Their attitude was disgusting; an exercise of control, reminiscent to the treatment of cattle.
    If the advertising had not been misleading and the information received from RyanAir
    consistent, this very upsetting situation would not have occurred. Unfortunately it fixed in my mind the view that RyanAir deliberately misleads the public over the cost of its services, suppressing information on all the usual services including some that are essential e.g. the check in fee for flights to Italy. These extra charges inevitably make the airline appear less competitive and force the staff to put collection of money before service.
    I like the fact that RyanAir uses small airports where delays in baggage handling and queues for landing and take off are almost unknown. It is sad that they cannot simply be honest with their customers in their advertising
    N.B. The company advertise a very low level of complaint. Is that because there are no addresses to send complaints?

  11. Why would anyone with a “degree in Bio Mechanical Engineering form one of America’s most prestigious universities” pay (yes they have to pay to be “trained” and yes they have to pay for their uniforms. Over a thousand pounds) to go and work 12-14 hours a day, for a shit pay, if he’s not gay?

    Go on IDIOT, plese don’t ignore this, I’ve even give you a little something to get back at me: you could say I’m homophobic or something… please don’t go. I_hate_ryanair needs you, just as much as ryanair. Go on, at least one more post!

    As you are now launched in a prestigious career, in a prestigious office, full of prestigious Bio Mechanical Engineers, please give us just a little more of your time and drop us a line.

    or are you still a Senior Cabin Crew…

    Either way, you are GREAT. You have made my day and I will live on with the hope of checking this site and find some more of your wisdom. I secretly wish I grow up to be like you.

    Yours faithfully,

    The typical pax EVEY airline hates

  12. Just got back a few days ago having flown with Ryanair for the first time. I didn’t pay for priority boarding, but at check-in I was told I can go to the front of the queue at the gate as I was travelling with a three-year-old, so I did. I did manage to get on the transfer bus amongst the first passengers, but then we had to wait some 20 minutes standing on the bus waiting for everybody else to get on. There was a stampede off the bus, in which we didn’t take part, so we ended up boarding the plane last. We could’t find two seats next to each other, so the steward chose to rearrange the other passengers – even though there were lots of completely empty rows blocked off! Honestly, what’s that all about? My son didn’t even get a whole seat as the fat man sitting next to him spilled into his seat. Will never fly Ryanair again if I can help it!

  13. This is all so true. O’Leary thinks people will put up with anything as long as it is cheap. Well Mr O’Leary, there will come a time when the silent majority will say no more and head to a proper professional and customer service driven airline. People expect more these days, and in the pyramid of international airlines, you are right at the bottom beneath the sand.
    Yes, you may make money, yes you have new aircraft (well half-aircraft as you seemed to have stripped out every comfort and passenger aid possible), and you may be cheap. However, the means to get from one place to another is part of the overall journey experience, and you have paid no consideration to that nor to your passengers. Freddie Laker was cruelly driven out of the Airline industry, and we hope you will soon follow.

  14. Ryanair is set to recoup as much money as they can off people and it is so obvious. Flying with them is a terrible experience so why use Ryanair? Of course it depends on where you are going but if you want an excellent lower cost airline try Air Berlin. Service is wonderful, you are treated with respect and last time I flew with Air Berlin we were given a complementary sandwich and coffee.

  15. As with others on here, I too was so annoyed with Ryanair that I went online to see who else felt the same! I have travelled countless times with them over the past 10 years or so and initially they were very good and certainly offered fantastic value. As time has gone on however, things have changed. I have just spent the most frustrating hour trying to book flights to Italy and finally got so annoyed with the sheer number of extra charges that Ryanair now levies that I gave up and I will NOT be using them again.

    Ryanair seem to be intent on driving away their customers. I can only assume Mr O’Leary is desperate to make enough money to comfortably retire on in as short a time as possible as he knows that this company is rapidly losing its customer base to more service-oriented decent, respectable airlines who do not consider that they are doing us all a favour by merely offering us a flight (no frills indeed). The attitude of the cabin crew member on here beautifully illustrated the general attitude of Ryanair to all its customers – complete and utter disdain. WELL, let’s take our money and go elsewhere. I would personally rather pay double the price and get proper service than pay this laughable bunch in their nylon outfits. If you want a great low-cost airline that really is low-cost and treats its customers with respect, then go with AIR BERLIN – they are excellent.

    Ryanair is the stingiest, most money-grabbing, duplicitous organisation around. Not only do they tell complete lies on their website about the cost of their flights, they also try sneakily to swindle you out of various other amounts of money for things you really shouldn’t be paying an airline for such as, simply to check-in at the airport, paying to stand in the longer queue to get on the flight (priority boarding – what a joke), you even pay for the privilege of PAYING for heavens sake!!! What’s that all about!?? I presume at some point in the near future they will start charging for oxygen on the flight!

    They also display an extreme lack of courtesy to their passengers, in particular the disabled or those with small children. Decent airlines automatically allow those with small children or those who need assistance to board first. Not so Ryanair. I sincerely hope that Mr O’Leary one day finds himself incapacitated and is subjected to similar discourtesy himself. I hate this airline with a level of venom I have never felt for any other entity and would advise anyone planning to buy a holiday home in a location which is dependent on this vile airline for transport to think again and go somewhere that is served by more deserving recipients of our hard-earned cash.

    So Mr O’Leary, in your bid to charge us for every sodding thing you can, how long will it be before you charge your passengers to go to the toilet? Not long, I suspect.

  16. Half arsed, 2 bob, inadequate and dim are just a few of the terms that fit RYANAIR and its staff, a lack of knowledge on any aspect of anything to do with the flight, being delays or anything else, seems to be a requirement in all staff – they truly are a ‘budget airline’, and to keep it real, all staff prove that no money was spent in training or quality, with a shrug of the shoulders and an unhelpful ‘dunno’ and ‘how am I supposed to know I only work here’, (yes, one of my flight crew actually said that), they treat you with an offhandedness and contempt that is truly amazing, what a load of old shite, but never again you bunch of cheap, money grabbing leaches – I would rather fucking walk! And a little message for all of the staff, if you don’t like your job, fuck off and work somewear else, I hear Mucky Ds are hiring, or maybe some sort of call centre, knowledge is free and freely available, you have no excuse for being such a bunch of tossers.

  17. I hate Ryanair with a passion. Everything they do seems designed to rip us off. £4 to check-in at the airport, £8 to check-in a bag, £8 to use a bloody credit card.

    I use them only when absolutely necessary. If there’s an alternative I’ll happily pay £30 more than the final figure Ryanair comes up with just because I hate their tactics so much.

    I pray to the gods of karma that this shitty airline goes out of business as soon as possible.

  18. This is probably the worst company operating anywhere in terms of being a shameful shower of shite.

    Everything is stacked against the customer, this never works long term oh and that CEO is a midget

  19. Ryan Air are a very poor company for customer service. They make it almost impossible to get a quick refund if they cancel the flight. They have no interest in their customers all they do is construct their business to rip people off whenever they get the chance.

    I hope the days comes soon when they will fail as a business. I say to everyone, pay more for your ticket and let’s get these clowns grounded. The most arrogant bunch of people ever to try to call themselves a business. Nobody likes them not even their own staff.

  20. Hi all, as a cabin crew member for Ryanair I would like to elaborate further on the previous messages posted on here by other crew. I have to say that I really do empathise with our passengers and can only aplogise for the terrible service offered by the airline. We as cabin crew see the distress and frustration that our passengers are placed under on a daily basis and are sadly all too often the ones who have to bear the brunt of these frustrations. Check in is a joke, the charges are scandalous, the food is abysmal, and the general attitude towards paying customers is or would be laughable (except I never see many passengers laughing)!! As was previously mentioned by another crew member on here we do understand why passengers become so angry after they are treated the way Ryanair treat them, but I would reinforce what the other people say and ask you to please understand that honestly the staff at Ryanair are treated equally awfully. We apply for our job and have to pay to travel to an interview in a foreign country (really if we had any sense we would know something was wrong there from the outset), however I digress, then we are promised at least 1300 euro pay per month. We have to pay 1800 euro just to recieve the training (yup, good old Ryanair won’t even fund your training for you), you are sent to a foreign country for 6 weeks training (oh did I mention you have to pay for your own accommodation during these 6 weeks). After this you are based anywhere in the world with the exception of the three places you are asked to choose on your application. At this point you have generally borrowed approximately 3000 euros to sustain yourself during your training time so are flat broke and generally can’t afford to live anywhere except in total slums! You are charged a lovely monthly fee out of your salary to pay for your uniform (yep they won’t even fund that).Then when you start work you generally earn somewhere between 500 and 800 euro a month, you are employed by an agency and not directly by Ryanair which means if for any reason at all the company decide you are now surplus to requirements, it’s bye bye and you don’t have a leg to stand on. Most of your working days are spent on 10 hour standbys, which means you have to be ready to be in work within 1 hour if called, so you can’t go anywhere or do anything (did I mention you don’t get paid for standby days). Also while employed as agency staff you are expected to work approximately 10 hour days, with turnarounds etc, but we are generally only paid for about 5 or 6 hours work as we are only paid while we are in the air. This means if we are delayed for 8 hours, that’s 8 hours work and no wages. We are promised contracts if we are good boys and girls, but these only ever seem to materialise for those crew members who don’t object to kissing supervisors arses for 12 months (reliable crew just get used and abused). We have 20 days holiday a year, bank holidays are excluded from this we work all of those for no extra pay and our holidays all have to be pre-booked between April and July or they are simply randomly allocated to you by rostering!
    So to sum it all up we really are aware of exactly what sort of a joke airline Ryanair operate, we have first hand experience of the money grabbing attitude, and basically the airline doesn’t discriminate between passengers or staff, if you’re a person then they will take you for every penny!! All I can say is that we are on your side and if we don’t always seem the happiest or friendliest cabin crew you’ve ever met maybe I can have helped you to understand why! I hope that if any of you have the fortune (ha ha I jest) to fly with Ryanair again you may empathise with us and not treat us as the enemy, it would make a very very bad job a whole lot better if passengers could see that we really do get where you are coming from, we sadly experience the ethics and morality of Ryanair day in day out!!!
    As for me, I think I’m off to the Emirates recruitment website, it’s about time I got a job with a real airline I think :-)

  21. Dear last poster

    I was inspired by your description of training etc to search for more information about Ryanair staff conditions, to see if it was all true.

    The messages from Ryanair staff posted on the “Ryan-be-fair” forum on the website of the International Transport Workers’ Federation are incredible, and they back you up 100% (sorry for doubting you):

    http://www.itfglobal.org/campaigns/messageboard.cfm

    I cannot believe Ryanair are so abusive of their staff and I can totally relate to the knock-on effect this has on the way that staff treat passengers (I travel Ryanair a lot and have been on the receiving end; however, I understand now). Some of the messages nearly made be cry

  22. For example this message from Ryanair staff in Germany:

    “Ryanair decided to take out the curtains which separate the galley from the cabin. Our galleys are next to the toilets and taking out these curtains means not having any barrier between the place we have to eat and the toilets. As well we have a flight of more than 3 hours and without this curtain we will have all the persons in the galley observing us. first i dont think it is really hygenic and not professional at all…with my collegues we decided to eat in the jumpseat…in front of everybody without caring really….but still we cannot close anything now when this stink is coming out of toilets!
    what action could we carry out? thanks!”

    Please see the website and post there too.

    http://www.itfglobal.org/campaigns/messageboard.cfm

  23. Not only M O’Leary but we all having a piss of you! Passangers like you are the pain in the ars…
    For all thouse who complain about over 15 kg fees — READ THE FUCKN TERMS AND CONDITIONS B4 YOU BOOK YOUR TICKET YOU IDIOT!!

  24. Last poster: you are fairly illiterate so it’s almost not worth replying. However, didn’t you notice that the last two posts sympathise with the staff of Ryannair?

  25. Just been on a ryanair trip to Bremen and experienced the joys of terminal ‘E’ What a shame Ryanair have plummeted to a new depth with this gawdy terminal which segregates the hapless ryanair passengers from the smart new terminal enjoyed by all other airlines. It doesn’t look too bad on the Bremen Airport website, but the reality is a black hole of Calcutta especially in yesterdays temperatures. Generally I am pro Ryanair but the constant sleight of hands tactics are an increasing irritant with the Debit Fees Charges per person each way probably the last straw ( imagine Tesco’s charging you a fee per item in your weekly shop!). EU bureaucrats attempts at securing fairness ( or justifying their jobs?) seem to be a big motivating factor in thinking up these silly wheezes but the end result is to put me off flying with them again. I am interested in whether or not the banks will have a comment on the legality of this, but as the FSA could not find their own orifices I don’t think it will be acted on in the forseeable future. I have never had a problem with any of their staff ~I have flown more than ten times in the last year but as my better half works at Stansted, I am only too aware of the issues, although the arrogance and rudeness of the great unwashed British public is clearly a catalyst ( A five year old child with a rather pikey looking mother was berating his four year old sister with the C expletive yesterday when not getting enough attention…. )
    I do however think someone needs a kick in the rear about ancilliary prices surely their whole ethos is pile em high but when it comes to the price of a drink or sandwich they regard provision of these as an excuse to hoist their costs right up.I have stopped buying their coffee and a gin and tonic is a long distant memory. The Starfish phonecard trick and the cure for aids (?) whereby by some fluid will revitalise your immunity system are scams that I will try and investigate and comment on when I can get the irritating Ryanair jingle out of my mind..

  26. To the ‘senior cabin crew member’ – your comment is indicative of all of you tossers who work for Ryanair. As to having a degree in Biomechanical Engineering from a really prestigious university (I reckon I could have bought one of those as well if I was as big a tosser as you) I can only assume you’ve got a total lack of ambition as you haven’t used it to get a proper job and are, instead, one of O’Leary’s ignorant customer-bashing lackies.

    And, in case you are wondering, I’m one of those English wankers with a house in France. Would I be correct in assuming you’re just an Irish spudbasher with no prospects, no future, no assets and no personality?

    Go feck yourself you twat.

  27. The Starfish Phone card is aprepay phone that cuts your call costs but not your International roving costs developed by a firm called travelcards. They specialise in captive audience scratchcard Wheexes where passengers are sold scratchcards with a prizefund of abiout 20% the rest going in commission licence fees etc
    Sounds remarkbly like theb ryanair in flight charity scratcard although I am sure they donate their share of the proceeds to a childrens charity(!)

    The Revitalise drink that they offer has been a bit more elusive to track down but my guess it comes froma tap in Dublin!

  28. Thanks to Diggypop and a couple of others who mentioned Air Berlin – just checked them out and you’re right. They fly where I want to go from where I want to leave and they’re slightly cheaper. Oh, and the icing on the cake is I can stick 2 fingers up to LyinAir and use one of their competitors – a situation bought about by LyinAir themselves! Hurrah! Perhaps there is a god…

  29. Having read all the tales of woes about RyanAir here’s my one…

    I’ve used ryanair three times this year. And each time the experience has just got worse and worse.

    The stress begins the second you try to use the online booking system. The flight that was advertised for 1 pence then works out nearer £100 by the time everything’s been added. Go through to the process to pay and Ryan Air automatically add all the extras possible, ensuring you have to go through and uncheck them.

    Upon arrival at ANY Ryan air checkin (O’Leary obviously prides himself on employing the most unfortunate looking staff and then trains them to be as rude as possible to allcomers) the stress level starts to go up.

    My last trip saw myself and my wife try to check in just one suitcase. Apparently, under new Ryanair regulations we have to have a suitcase each(!). So that will be an extra £10 then for absolutely nothing when one suitcase will suffice. Incidentally, if we had booked independently of each other there wouldn’t have been a problem. My wife could have checked in with one suitcase without being shouted at for being a complete imbecile intent on ripping of O’Leary’s baby. And I could have then just checked in with hand luggage.

    Once you’ve got through check in you then go through the rugby scum that is boarding to find out that you’re seated well away from your loved one and encounter the flight attendants who seem to delight in treating you as if you are complete scum because, let’s face it, if you could afford it you’d be on any other airline instead of using O’Leary’s second class bus service with wings.

    And then, having read O’Leary’s in-flight drivel about how wonderful his service is and learning how Ryanair has the best figures for NOT losing baggage (not surprising when most people take on hand luggage as to book in their suitcase costs more than the seat on the plane does) you’ve guessed it – Ryanair lose your baggage. Out of three return flights this year, they’ve managed to lose my baggage twice.

    And finally… having just tried to book my 15 year old daughter a flight to see a friend in Milan I learn from the website that 14-15 year olds flying without adults have to contact the reservation centre to book a flight. At a cost of 10 pence a minute you are informed for almost two minutes that you really should be using the website to make a booking and not bothering Ryanair on the phone as they really don’t want to talk to mere members of the public – after all, we’re simply phoning them to waste their time. So far I’ve made four attempts to talk to someone. The first attempt resulted in me being cut off when I eventually got through to somebody mid conversation.

    The second time resulted in actually going all the way through the booking process (approximately 8 minutes) before being told that the system was down and they couldn’t take the reservation. Oh, and they couldn’t phone me back either (so much for wanting my business).

    The third attempt I was told that I had to contact another number which I carefully wrote down and double checked with the unhelpful call centre operator. Upon ringing it I discovered the number didn’t exist.

    My final attempt resulted in me discovering that I couldn’t book the flights anyway as the reservation had to be made within 14 days of the flight itself – something which didn’t happen on attempt number 2.

    I’ve had enough of the scumbags at Ryanair. I’ve had enough of their leprachaun of a smug chairman aggressively telling all and sundry that his company is giving the public what they want which I assume means bad service, overpriced crap for meals and coffee that is so hot it still hasn’t cooled down by the time you arrive (and the reason why it’s so hot is because if you could actually taste it you’d discover how bland it was and the last thing Ryanair want is for you to complain to one of their trolls about anything Ryanair are doing because then she would have to accuse you of air rage and get you thrown off the flight.

    I’m also fed up with their lousy seats that make your knees and back ache; the removal of bags from the backs of chairs meaning you have to hold all of the wrapping from the food you buy until an attendant comes along with a bin liner; the constant badgering to buy something/anything from the staff to supplement the company’s profits (especially their lousy scratchcards); and I particularly dislike the tinny little new fanfare that greeted us when we landed in Berlin – probably the crew’s relief at actually landing their deathtrap of a plane (not my words but a former Ryanair crew member now flying for BA).

    O’Leary – you and your staff treat all of your customers with contempt and disdain and I personally hope your shitty little company goes bust as soon as possible.

    For all you potential Ryanair customers out there – don’t do it. Travel by any other means possible. Drive, go by boat, cycle, walk or even use British Airways even though it will cost you triple the Ryanair equivalent but at least they want your business and actually behave as if they care about you and yours.

  30. i used to work for ryanair as cabin crew. And i can really say …It sucks and there is no safety at all. WATCH OUT TO ALL PAX BEFORE YOU FLY WITH RYANAIR…This company explotes employees in all the ways…

  31. RYANAIR SUCKSSSS. NEVER MIND YOU PASSENGERS…COS I AM REALLY SORRY FOR YOU GUYS… HAVE YOU EVER CONSIDER WHAT KIND OF SECURITY RYANAIR IS ALL ABOUT? LET ME TELL YOU A FEW THINGS MY FRIEND…..FIRST OF ALL,THERE IS NOT PROPER SECURITY CHECKS AT ALL. BY SAYING PROPER IS BECAUSE NO ONE OF US. CABIN CREW GIVE A SHIT ABOUT IT REALLYL..JUST MAYBE AT THE BEGINING BEFORE THE FIRST FLIGHT. IF YOU ARE NOT TO SLEEPY…BUT WHAT ABOUT ALL THE REST OF THE DAY? DID ANYONE REALISE THAT MOST OF THE TIMES THOSE RYANAIR AIRCRAFTS DO ABOUT FOUR FLIGHTS A DAY? WHAT DO THE CABIN CREW DO? BESIDES THE KIND OF SECURITY CHECK IS JUST BY CLEANING ALL THE LEFT OVERS OF PAX ALONG THE CABIN? , EMPTY TOLIETTES..?I MEAN BY EMPTY TOLLIETS JUST STICKING RUBBISH BAGS INSIDE THERE AND LATER ON LEAVING THE SHIT TO A NEW DESTINATIONS. SOMETIMES I FELT LIKE THE INTERNATIONAL RUBBISH DUNPPER…OR WHATEVER… AND IF YOU TRY TO CHECKOUT LIFE VEST OR LEVEL OF FIRE EQUIPMENTS OR SOME OTHER EQUIPMENTS SOME IDIOT PUSHER OR NUMBER ONE WILL SCREAM AT YOU AND TELL YOU TO KEEP CLEANING AROUND THE CABIN BECAUSE THERE IS NO TIME FOR ANYTHING ELSE AND IT GOT TO BE ALL CLEAN BECAUSE PASSENGERS ARE COMING… JUST ABOUT 25 OR 15 MINUTES TURNAROUND. AND YOU CAN DO IS THAT…YOU TELL ME, IS THAT SAFETY’? NOT TO MENTION WHEN I USED TO GO OUT WITH SOME PILOTS AND REST OF CREW AND GET REALLY DRUNK AND THEN REPORT FOR A LONG FLYING DAY… OF FOUR SECTORS…I DON DRINK BUT I DONT THINK IS GOOD TO FLY WITH A HUGE HANGOVER…DONT YOU THINK? WOULD YOU LIKE TO FLY WITH A HANGOVER PILOTS? I DONT THINK SO..SO WHY SHOULD ANYONE HAVE TO STUDY THE SEP BOOK? AND HAVE TO PAY FOR THE RAYANAIR TRAINING COURSE AROUND 2600 EUROS? WHAT FOR? YOU TELL ME…IF THIS IS NOT THE BUSZINESS OF THE CENTURY…
    FOR ALL OF YOU WHO WILL CONSIDER TO ENTER IN RYANAIR- THIS BUCH OF INCOMPETENTS WILL JUST CARE ABOUT TAKING YOUR MONEY. FROM THE VERY BEGINING…AND IF YOU LET THEM WILL TAKE YOUR INTEGRITY AS A PERSON, YOUR MANERS, YOUR STRENTH AND EVEN YOUR LIFE IF YOU LET THEM…TO ALL OF YOU THINKING ABOUT GOING TO HELL ..PLS JUST APPLY FOR RYANAIR AND YOU´LL BE THERE….AND SOON YOU´LL BE THIS BLOG.. WHAT ABOUT WORKING OVER 15 HOURS JUST BOARDING PAX LIKE ANIMALS..OVER AND OVER AGAIN.. AND IF YOU PASS FROM YOUR HOURS RYANAIR WILL TAKE YOUR NEXT DAY SALARY….THEY WILL CHARGE YOU FOR EVERYTHING LIKE 30 EUROS A MONTH UNIFORM… FOR A YEAR.THEY´LL GIVE YOU MONEY BACK IF YOU PASS THE YEAR IN HELL. WHICH IS GOOD. BECAUSE IT USED TO BE ALWAYS…ALSO WILL DRIVE YOU CRAZY IF YOU HAVE TO CLAIM ANY MONEY TO THEM LIKE THE VERY HIGH TAXES..OR OVER CHARGE TRAINING.OR LESS FLYING HOURS PAID OR ANYTHING. HEY NOT TO MENTION ACCOMODATION AND FOOD IS ON YOUR OWN. PLS RECONSIDER THAT LIVING AWAY FROM HOME IS EXPENSIVE..ESPECIALLY IF YOU GO OTHER COUNTRIES. AND YOU NEVER MAKE ANY MONEY THE PROMISE YOU…BELIVEME..YOU WONT…THE POINT IS THAT IF YOU TAKE ANY GRANTS FROM THEM ONCE YOU PAID IT ALL AND ONLY. I REMARK THAT ONLY..IF YOU PASS THE YEAR PROBATORY PERIOD THEN YOU ARE IN. OTHERWISE THEY WILL FIRE YOU WITH NO TIME NOTICE FOR THE MOST UNREASONALBE AND WILL TAKE YOU LAST WAGE SALARY IF YOU ARE FIRE BEFORE A YEAR..IT DOES NOT MATTER IF IT WAS YOUR FAULT OR NOT. THEY WILL FIRE YOU AND YOU`LL GET PAID NOTHING…BUT DONT WORRY MY FRIEND…THAT IS NORMAL FOR RYANAIR . THAT´S THE KEY OF THE BUSSINESS.
    ALL I WANT YOU TO SEE IS TO RECONSIDER FLYING OR EVEN WORKING WITH RYANAIR UNLESS YOU ARE WILLING TO RISK YOUR OWN LIFES. OR YOU DONT CARE TAKING AN EXTRAORDIANRY EXPERIENCE BACK TO ESLAVERY..I CAN BE HERE TELLING YOU MILLIONS OF LITTLE SECRETS OF THIS WONDERFULL AIRLINE. YOU ARE MORE THAT WELLCOME TO ASK ME ALL ABOUT IT. IT IS FREE OF CHARGE. HA HA HA…
    GOOD LUCK TO ALL. YOUR LIFE IS MORE PRECIOUS THAN 1P…

  32. Can’t get worse now… I’m the cabin crew for Ryanair or how some of you call it Lyin Air whatever it’s the same. I’m expecting a big boom in this company. I know that the petrol prices are rising very fast and they are trying to get more money by selling more during the service. I feel really bad when I need to charge an old lady £2,50 for a bottle of water, quite often I’m giving out my own spring water to passangers with not even a smile in return. Sorry to say that but we are getting treating very bad from both sides from company and passangers. I see cabin crew crying becaude of how the supervisors treating them. I wrote few raports about it how bad we are being treaten including physical abuse by one of the senior cabin crew and it never was sorted. So I had enough. It’s true you can meet a lot of ppl and see great places by working as a CCM but it’s not worth with Ryanair the company and their passangers. I’m not looking for any sympathy just trying to frigile you that some peaople working for this company are really nice and trying to do their job as best as they can. And belive me it’s not just like ‘touch the trolley then touch the galley’ WE are quite often physically and mentaly exhausted!

  33. What I was thinking is let’s just resign at the same (CCM) time I’ve already found about 10 Crew Memebrs in my ex base that are ready for that. If there will be more of us it would just crash the company. :) )) I can’t wait to see O’Leary on his knees squizzed like a lemon from all his millions…
    By the way O’Leary you’re gonna be squizzed sooner or later giving a “free blowjobs” to your companions in jail. :-O :-)

  34. Well firstly i have to admit this airline is as useful as a bag of piss, honestly. if thats not enough the bright yellow backs to the chairs blind you as soon as you sit down (and thats before you’ve seen the prices of the inflight menu)the humorous advertising on the doors also provide some entertainment….europes most ontime airline..PAH i think not!!

    and i agree about the air stewards i mean how hard is it just to smile once in a while…but be careful..they might start charging you for such a rare event..like my dad says ryanair will even charge you to fart on their planes these days!

    and to add even more insult to injury the theiving bastards stole the padlocks off our suitcases..as if they havent stole enough of my money on taxes and charges in the first place!!

    one things for sure..I WILL NEVER FLY WITH RYANAIR AGAIN..id rather walk thank you very much…

  35. Colin (the) Lemon is threatening his staff at Stansted with the sack if they strike next week! how tactless is this when he has just trousered a 10% pay rise as a (so called ) manager. Hardly a good experienced industrial relations practioner! still like everything about Ryanair its management is fecal.

  36. Ryanair is our only option for flying to Dublin from Bristol. How I hate them. Please, please some other airline fly to Dublin from Bristol, I am sure everyone would use any alternative to these greedy, dishonest bastards.

  37. Dave you might want to check the URL of the sole supporter of this bunch of crooks who posted the following on your website:

    “6 August 2008 11:15
    Peter Davies, Luton said…
    I recently flew to/from Luton & Reus with Ryanair.

    The add ons do add up but you get what you pay for. If you only take habd luggage and do online check-in then you can get a bargain.

    If a fare is £30 then I don’t see how people can moan about paying an extra £16 to take a suitcase.

    The legroom was good, better than Thomsonfly, Monarch and easyJet – this might be because there is no seat pocket. I’m glad the seats don’t recline as all Ryanair flights are only shorthaul and I think it shows a great disrespect to the person behind you.

    The aircraft looked new, well maintained and was fairly clean.

    The crew were fantastic in both directions and we landed in Reus 5 minutes early, our return flight to Luton landed 25 minutes early.

    What I witnessed was a friendly, efficient airline which unfortuntely only has its reputation as nasty becuase of the man at the top.

    I also flew with them to Gerona in April for 2p return. I only took hand luggage, did online check-in and paid with Visa Electron and the price really was 2p, no catches.

    People want cheap fares but still expect the earth.

    I strolled along this site on google by mistake and had to post a compliment for Ryanair as people know the luggage allowances etc. before they go.

    I will continue to use Ryanair.”

    This scans remarkably like a number of reviews left on http://www.reviewcentre.com that had a similar timbre to them. I complained to that website suggesting that somone who had an interest in promoting Ryan Air had been adding positive reviews to the site frequently and within half an hour under different names. The webmaster checkted the URL saw they all came from the same address and removed the comments. The comments they removed scan remarkably like this post. If they do have an interest in promoting Ryan Air then they are missing the point. people accept that air travel is expensive – what they object to is the byzantine lubricity (there’s a word for you – it means slippery) of the company starting with the head Crook!

  38. I hate Ryan Air too. They are a despicable Airline, their owner is an ultra capitalist disgrace. He is a nasty, greedy man running a nasty greedy airline.

    I never had these views before but after flying with Ryan Air, seeing the way they treat their passengers, seeing the way that the scum bag of an owner does everything he can to get every penny out of his passengers, he is reprehensible and the airline is too.

    I wait to see them go bust.

  39. Reading these remarks felt like finding my family: I grizzle about Ryanair to an embarrassing degree for just about every reason listed here! Unfortunately I run a holiday company in Carcassonne, where Ryanair has a monopoly – no other airlines fly to or from here. I always try to avoid them and fly with Easyjet, Flybe or BA to Toulouse, which is further away – in fact next week I’m using Brussels Air, with a connection to Toulouse, in order NOT to use Ryanir.

    But sometimes there’s just no other option than O’Leary’s jokers. And I always, ALWAYS, end up stressed, raging and embittered: long delays, last-minute cancellations, no alternatives offered (unless to another airport 100 miles from where you’ve left your car), or not being allowed on a flight because you checked in on-line, which the small print says, means you’ve got to get to the gate earlier than the other passengers! Fail to do that and they don’t let you on, even when the rest of the passengers are still boarding!

    That little scam at E. Midlands meant I had to hurtle down the M1 to Stansted (“just one seat left” said the Ryanair reception woman) at a further cost of £350. And was it the last seat left? Was the flight half-empty? No prizes for guessing the correct answers to those questions. And did I even bother to complain? Nope; waste of time.

    Anyway, none of this will come as a surprise to anyone on your site. What rang a bell with me was the writer who uses the Bristol-Dublin route and yearns for another carrier to set up the same route. How often I have dreamed of the same thing at Carcassonne! The airport is so convenient for my trips, plus those of my clients – although I often recommend Toulouse as a better option than using Ryanair to Carcassonne. If only an airline company with integrity could replace Ryanair there!

    What I don’t understand is how Ryanair can have such a monopoly at airports like Carcassonne. O’Leary has clearly poured money into improving the airport, and the penalty for the airport and the city was the ejecting of other airlines which used to fly there. Like a giant cuckoo, Ryanair continues to get fat at everyone else’s expense and Carcassonne’s powers-that-be just sit back and allow it. Is there nothing to compare with the Monopolies Commission in Europe to prevent this? How can one find out whether Ryanair stitched up Carcassonne for an agreed specified period – five years, maybe ten? – or whether O’Leary basically owns the airport forever now?

  40. Support support. Ryanair pissed me off today. Long customer service desk queau, poor customer service, and is it really cheaper to fly ryan air? NOOOOOOOOOOOOOOOOOO. You pay for priority boarding, 15 euros a baggage, and some extra 10 euros for god knows what reason. Plus the mother fuckers fly to faraway airports with no other means of transportation except, Ryanairs own coach service, so always add at least 50 euros to the ticket price ryanair charges you. I d rather spend a little extra with more respectable airlines. Ryanair is the pariah of the airline industry.

  41. hi all i have worked for ryanair for the last six years im not a “ugly troll” i find that quite offensive.i also find “spudbasher” and “leprechaun” a litte racist, your problem is with ryanair the company not irish people. i understand completely and totally agree with passengers in regards to the disgraceful baggage charges i also have brought the fact that passengers travelling with young children are not allowed to board first up at many meetings with our inflight management but it seems to fall on deaf ears, i personally make sure they sit together for safety reasons more than anything because at the end of the day if there is any kind of emergency a parent will go look for their child rather than leave the aircraft.
    i want to set people straight on some of the comments made here by other crew members
    security checks are done on every flight.
    if a supervisor thinks any crew member is unfit to fly (hangovers etc) they will be immediatley off loaded.
    all equipment is checked thouroughly.
    toilets are screened every 20 mins.
    i did not pay for my training and i get paid a monthly supplement for my uniform.
    in general even if not re-fuelling wheelchair passengers are kept till last but there is usually a row kept for them unless ground crew failed to inform the crew of this passenger.
    curtains again where removed from the galley to ensure proper observation of the cabin by all crew!a major safety issue! if the curtains are closed crew cannot observe the cabin we do not do long haul flights therefore do not need them.
    obviously some of the crew commenting on here have not been successful in there probation and have grievences with the company.
    say what you like about the companys awful over charging and treatment of pasengers with regards to delays and such ….because i agree but they have the best safety record of any airline and they dont cutback on this. the first six rows and the last four rows are blocked off due to a boeing load rule.
    boeing states that for an aircraft to be in correct balance with passenger loads and hold baggage these rows must be blocked off for take off and landing. other airlines use this rule but because of assigned seating you may not notice.

  42. Hi all, any passengers, crew or ex-crew want to jump an my campaign band-wagon, please feel free. Take a look at the below blog and if you have anything you think can help with the war against Lyinair then please, please contact the writer of the article. He is currently doing follow up work on this first report which was published in the national papers in September and would be highly interested in hearing from anyone else who has suffered the same or similar treatment!!!!

    http://blogs.mirror.co.uk/investigations/2008/09/ryanair-cabin-crew-left-in-tea.html

  43. Sorry but I had to laugh at the response to my previous post whereby I expressed my satisfaction of recent flying experiences of Ryanair.

    What is all this about???? (Hopefully you have checked the URL and discovered that the post on your site is the only one I have done)

    Just for the record, people are allowed to like Ryanair, just as you don’t like them. You get what you pay for in life I’m afraid.

    You are the real crooks pretending that any positive remarks on the internet are all done by people with a vested interest in Ryanair, which is a load of waffle.

    I don’t take any thing more than hand luggage and get a good fare, so I am glad they charge to take suitcases – why should I subsidise all those that moan cos they have to pay to take hold luggage.

    Nothing is free in life, everything is norrmally built into the price of things. All Ryanair have done is torn it all apart and let you decide what you are prepared to pay for and what your not. The only thing I don’t agree with is a seperate Luggage fee and Check In fee when obviously you have to check in if you have luggage.

    But as for the following comments made against my other post, don’t be so paranoid – I’m a happy Ryanair customer – simple as that. When they do piss me off I’ll come back and let you know.

    Left against my previous post:-
    Dave you might want to check the URL of the sole supporter of this bunch of crooks who posted the following on your website:

    This scans remarkably like a number of reviews left on http://www.reviewcentre.com that had a similar timbre to them. I complained to that website suggesting that somone who had an interest in promoting Ryan Air had been adding positive reviews to the site frequently and within half an hour under different names. The webmaster checkted the URL saw they all came from the same address and removed the comments. The comments they removed scan remarkably like this post. If they do have an interest in promoting Ryan Air then they are missing the point. people accept that air travel is expensive – what they object to is the byzantine lubricity (there’s a word for you – it means slippery) of the company starting with the head Crook!

  44. Quote: “What I don’t understand is how Ryanair can have such a monopoly at airports like Carcassonne. O’Leary has clearly poured money into improving the airport, and the penalty for the airport and the city was the ejecting of other airlines which used to fly there.”

    ~sigh~

    The only other airline that has used Carcassonne in recent years is Air Liberté, which went under many years ago and only flew to Paris anyway. The “airport” was actually a small shed with a restaurant attached when Ryanair first launched the Carcassonne-Stansted route (to the delight of those, like me, who had previously been paying £400 for a return fare to London).

    What is there to hate about ryanair? It’s an airborne bus. It gets you from A to B. It doesn’t offer any frills or creature comforts. You get what you pay for, and you don’t pay for services you don’t use. I travel with hand baggage only, check-in on-line, board last, and often pay less for my ticket than a single coach fare from Stansted to Heathrow. When things go wrong their customer service is rubbish, of course, but that’s true of most of the low cost airlines (and many scheduled ones too).

  45. I am from Canada and was excited to try out RyanAir from Ireland to Belgium last week. So I booked a “cheap” flight from Shannon to Brussels/Charleroi. While the flight was cheap, the airport is 65km from Brussels and the taxi fare was 130 Euro’s. The other option is a bus for 30 Euro’s versus 20 Euros to my hotel from Brussels international airport.

    net-net, it would have been much cheaper and more convenient to fly Aer Lingus from Dublin.

    Interestingly: while sitting onboard, the lead guy asked one of the stewardesses to count the passengers and said, quite loudly and was overheard by many passegners “that idiot doesn’t know what he is doing”. He was speaking of his male colleague Carlos who indeed looked like he just shit his pants. How’s that for a confidence booster if an emergency occurred. I have since been told that RyanAir employees cannot charge cell phones at work and must bring their own pens.

  46. What are you all moaning about, what do you expect for the prices you are paying, if you want top calss service with stuck up air hostesses who only like to deal with people who have alot of money then fly first class or charter your own feckin planes.

    Ryanair has opened the skies up to so many people and gives fantastic oppertunities for esomeone to fly, where they wouldnt have or couldnt have afforded to before.

    If you dont want to fly with them, then dont, end of!

    As for cabin crew, have you never had a bad bloody day at work? And think that every time you give one of them a hard time, they hav eprob hear it a million times that day, so give them a break!!

    Thank you Ryanair, for giving me a grewt few years of travel and here is to plenty more!!

  47. hi,would like to coment on the cabin crew that worked for 6 years with ryanair dont care,you hav ryanair contract nd are treated different.My 18 year old daughter worked ryanair/crewlink and to keep it short,ryanair,crewlink,dalmac,stjames,cavok,workforce are all recruitment scammingwith cabin crew courses,they terminate staff to keep course levels high.and Michael O’learysoon your day will come,payback time from me for what you did to my daughter and other kids in uk and europe.also all jobs even pilots are payed courses,big scam,
    Feel so sorry for all you cabin crew.takcare

  48. please read this and takcare all rynair workers.

    http:www.thisfrenchlife.com/thisfrenchlife/2005/01/ryanair-staff-v.html

  49. Let’s face it, there aren’t any NICE companies. Nestle put the contents of Hoover-bags in a jar and call it coffee, but they treat their staff well and offer a generous retirement package. The Daily Mail spews hate to an amorphous mass called middle-England that appears to have only one brain cell, but it pays its freelancers better than anyone on Fleet Street. On the other hand any five star hotel offers its “guests” the illusion that they live in the age of servants by treating their staff like slaves.

    But Ryanair, only Ryanair, has the destinction of treating both its staff and its customers with equal contempt. Even Wall-Mart would be hard-pressed to compete.

    I can see O’Leary’s tombstone now – Oh, what a blessed day that would be – it reads: “Goodbye and fuck you all.”

  50. ryanair is a lowbudget airline..1 we have been ripped of long enough by other airlines, 2 if you dont like a company dont go to them again,3 for all the simple people out there,or ignorant if you check any airline website before you depart,check there guidlines on baggage,and you wont get any nasty surprises, people can be so stubid, and Ryanair do actually pay you back your training money, they want people to have an incentive and not wasting there time and money,so you pay upfront,and later get it back,including your uniform allowance,. there is a lot of emphasise on safety in ryanair,and security, which includes alot about passengers with reduced mobility, no1 passengers are our priority onboard,.its not knowing that makes yous very ignorant to the airline business.. remember this, ryanair do not rip people of, check the regulations before booking,and you wont be disappointed.. ryanair cabin staff, giving my views from the inside..

  51. You idiots! To travel with Ryanair is not compulsory!! Choose another airline, pay 400 euros for a 1 hour flight and munch your dry sandwiches and mineral water you get for free on board. We don’t need YOU at all, there are tons of other people who are happy to fly with us. This year it’s gonna be 65 million!! You bunch of losers.

  52. I’m actually quite shocked and upset by the content of some of the posts here by both passengers and also, seemingly crew. Actually, expecially the crew. Some of the language!
    I am a senior member of Cabin Crew and have been with RyanAir for over 3 years.
    I am not going to try to defend RyanAir because I can only comment on what I have experienced.
    Firstly, an assurance to pax travelling, with me at least. I carry our scrupulous security checks at the beginning of the flight and after each sector once passengers have disembarked. I also re-check the areas covered by my Juniors.
    I love my job, and I think it shows. I have never had a comfrontation with any passengers (or crew, although I’ve told a few to buck their ideas up!) and I put on my professional face in times of difficulty, maybe because I was brought up properly (and my Mum would murder me if I was ever rude to anyone!), but mainly because I know how difficult it is for pax to actually get on the aircraft! There’s check-in (with sometimes the most awfully rude swissport staff dressed in our uniform) to upset you first, then trying to check in your bag, dealing with the challenging manners of security and then walking to the gate. After you have negotiated all of this you then have to queue in an unclear miscellaneous queuing system and be screamed at by the equally rude swissport staff (in the ryanair uniform again) manning the gate!!! No wonder some of the passengers get on the plane miserable.
    However, I have to say in the main that the majority of pax get off my flights with a smile on their faces. This could be down to my obvious wit and funny PA’s (lol), although it could also be down to relief at getting off!!
    I agree that many of our contract staff get a rough deal, and many of the comments are true (although some are way way off!) which is sad, and it obviously I have a ryanair contract which mean that the pay is better but the conditions are the same.
    Food is expensive on the plane but many shops in the terminal do excellent deals – buy ‘before’ you fly! Also, important to note that most of us cabin crew are as embarrassed about the prices as you are appauled at them!
    I think the easiest way to deal with Ryanair is to accept it is how it is. Unfortunately complaining isn’t going to change anything – infact it probably fuels MOL!

  53. Must start by saying ,greg,your the idiot.Also some people in Ryanair will post the good things on this site but remember RYANAIR this is IHATERYANAIR which is for people not happy with service and employment.All you happy workers for Ryanair,i am happy your happy in your job but lots are not happy at the way Ryanair,Crewlink,Workforce terminate staff to keep courses full.Ryanair and agents are doing a recruitment scam and they will be found out someday.I have seen the hurt ryanair/agents have done to young people in uk and O’LEARY/BONDERMAN
    are guilty of this recruitment scam.David Bonderman is chairman of Ryanair and involved with BURGER KING…So if your not happy with Ryanair,dont use BURGER KING.
    Good luck to you all

  54. It’s just not fair and takes the joy out of air travel–
    FIRST – on a block booking to arrange my daughters wedding in Italy I made a mistake on the name details- -put my family name in the box instead of my future son-in-law’s name . Absolutely no way to correct this. Just buy another ticket was the only solution offered!! This is a disgrace!!
    SECONDLY – single digit mistake on passport number, now they did correct this and even waived the fee at checkin. Not everything is cast in stone??
    THIRDLY – the worst cabin team I’ve flown with. Legs hit by trolleys and never an apology, £15 to have 2 G and T’s delivered in tomato sauce like sachets!!
    If this is Irish hospitality then you need to go back to business school and get back to basics.
    I’ll pay more, fly to different arrival airports, and organize my travel to minimize my use of this appalling ‘service’
    I really to hate Ryan Air

  55. OK…
    RYANAIR boards Passengers with special needs last because:
    - The most of the times the Aircraft has to refuell, law says that you can’t refuell with special assistance pax on board, so what they do is reserve the seats on board, Row 2 ABC and 3 DEF if there is such a passenger.
    ( they always refuell at arrival because it’s less cost for each pax as have to fly heavy to whole day )

    - Children and parents do sit at the same row.
    If it happens that a family will come on board and no seats on board are left close to eachother the crew will move pax around to get the family close.

    - Everyone is pissed because of the baggage limit, 15 Kg .. But u know that when u book u’re ticket, and come on.. it doesn’t take long to check the weight of u’re bag at home..

    - Charges ?? Yes.. There are many charges.. But onestly I prefer to pay those charges instead of loads of ££ for a flight with BA, AF etc..
    It would anyway be cheaper..

    Come on guys… RYANAIR makes flying simple as caughing a bus..
    and it’s cheap !!!

  56. It comes from the top down,CEO lead by example??
    If I treated my clients in the same manner I would be bankrupt. It dosent matter if your selling ice cream or flights,you treat people with dignity and respect. Otherwise you have no respect for yourself.(Cabin Crew in particular take note)

    I also will NOT fly ryanair again. Countless grief and watching staff being rude to people the last time , was simply out of order.

  57. What a fantasic blog! The last time I used Ryanair, and I mean the LAST time, was a year or so ago. I was going to visit my mum for a holiday and took a little guitar with me to practice for some gigs I had coming up. The guitar is tiny tiny tiny.. smaller that most of the wheely suit cases people take up as hand luggage. I get to the gate and they stop me and say “you can’t take that up with you!” They told me I should have bought an extra seat for it or checked it in (it was in a soft case and is over 50 years old). I explained that it is tiny.. smaller than most peoples hand luggage and the girl called her boss, who told her that I had to leave it or not get my flight.. her exact words were “Throw it away, leave it in the garbage, whatever, but it’s not coming onboard.” (This was all in Spanish as I was flying Gerona to East Midlands). I was treated like a F**king terrorist for having a guitar. Luckily, one of the girls at the gate was a sweet Argentinian girl and took the guitar with her and gave me her number. I got the guitar back when I came back to Spain.

    I will never in my life set foot on another Ryanair flight again. They are the epitome of bad service and I’m a happier man for having found this blog.

    It’s great to see people standing up for their rights as cosumers and doing the only thing we have in our power to do.. unite and boycott rip-off bullshit companies like Ryanair.. hahahah FUCK YOU ryanair.. I hope you go bust very soon.

    Love to all
    Slotter :)

  58. SHUT THE FUCK UP WITH ALL YOUR HATING. a waste of your time to be honest, why don’t you go and research other airlines and slag them off! there just as bad as ryanair… NO business wants to lose money do they??? dipshits. Also, if you were in the same position as O’leary, would you not want to make as much money as possible? i sure would!
    The reason they rush you is because the BAA charge airport companies to stay on tarmack for too long.. now i’m sure thats saving you money because they’re not going to charge you for it are they.
    yes, they are charging more to take more than one case of luggage, BUT that is helpful to the environment, it persuades people to take less and then they can help the environment !!!
    AGHHHHH people, just stop complaining… just becuase your flight was awful doesnt mean everybody elses will be. if Ryanair goes bust, millions of jobs will be at risk… wouldn’t that THRILL people when we’re in the middle of a bloody recession! and also if they go bust, airlines will be forced to make more flights therefore put there prices up. so shut the fucking FUCK up already.

  59. Hello Mr Annoyedddddddd,

    Oooh…did someone get of the wrong side of the bed this morning?

    If you read the “about this blog” section, you’ll see why this was set up to start with. It’s Ryanair we have an issue with, not any other airline. If we were to have a bad experience on a regular basis with another airline, we would make our opinions known in similar fashion.

    Your idea that Ryanair are saving the planet by charging people for baggage is quite simply mad. Are you? Mad?

    And why do you have an issue with people complaining? Are you the type of person that’s gets his Big Mac, find’s a wiry pubic hair in it, but eats it anyway so as not to cause a fuss? Mmm, tasty.

    If Ryanair goes bust, the world will rejoice and become a better place. Airports like Stansted will once again become a pleasure to travel from/to. Peoplew ill travel by air because they need to, not because they can. As for “millions” of jobs? We doubt it.

    No, we wont shut the Fuck up. We’ll continue with our war on Ryanair with pleasure thanks.

    IHR

  60. You should all shut your mouthes and get on with your lifes!
    Ryan air provides an ontime service no thrills to Loads of destinations.
    You pay for what you get

    which is …

    1.Polite and frendily staff (alot better then some ba cabin crew members)
    2.Good inflight serivce
    3.Extreamly cheap fares
    4.And the no.1 on time airline in europe

  61. Some say that they are a bus service but ryanair isn’t as good as a bus service. On a bus you get priority seats for elderly and mother/children but the mad selfish cunts who fly ryanair don’t give a shit about any fellow passengers. It’s not the staffs fault, they are taught by the most hated and arrogant cunt in the world.

  62. can o blearie please fly one of his sardine cans empty, and down himself over the atlantic? Fuckin joan the wad, would emerge and charge us for emergency landing into the water. Reprobate!

  63. Ryanair is not only no-frills, it is a many-scams airline.
    Sue them for whatever illegal things they did.
    I did, and I won. It just takes patience.

  64. Scummy scammers, shitty website too many attempts to thieve from you at any and every opportunity, “fairfx” replaced with a crappy “passport” that doesn’t work, and they have currently STOLEN £156 from me!!

    FSA, would they respond???

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