Monthly Archives: March 2012

Ryanair humiliated in court over volcanic ash cloud refunds

Ryanair, the World’s most hated airline, have lost the latest round of their attempt to avoid paying passengers compensation for accommodation and meal costs following the volcanic ash disruption in 2010.

Advocate general of the European Court of Justice Yves Bot said yesterday that airlines were obliged to pay the costs incurred by passengers whose flights were disrupted by “extraordinary events” like the 2010 Icelandic volcano.

Ryanair had argued that such events were so extraordinary airlines should not be expected to pay the costs. What a load of drivel Ryanair. Climb back into your hovel and shut it.

If the opinion is followed by the full court, as the majority of such opinions are, it will have implications for the airline industry throughout Europe. EU law obliges airlines to provide passengers with care and assistance, including hotel accommodation, when flights are cancelled by events beyond their control.

More importantly, it will force Ryanair to pay the f**k up. Specifically in the case of Denise McDonagh, from Terenure, Dublin, after she was stranded in Faro, Portugal, on April 17th of that year due to the cancellation of her flight. She was unable to return until April 24th. She sued Ryanair in the Dublin Metropolitan District Court for €1,129, the costs she incurred as a result of the cancellation.


Ryanair being investigated over emergency exit row seat charges

Ryanair, the World’s most hated airline, are being investigated by an air safety watchdog over their policy of preventing passengers from sitting next to emergency exits unless they pay an extra £10.

The seats provide additional leg room, which Ryanair see as a way of extracting more cash from passengers who would like to sit there. However, passengers in these seats are also expected to follow directions and – if necessary – open the doors in the event of an emergency.

Due to some passengers refusing to pay the extra charge, many Ryanair flights have taken off with those seats vacant. In those cases, passengers in the surrounding rows, further from the exit, are asked to familiarise themselves with the evacuation procedure.

Some of those passengers have reportedly expressed doubts about being able to understand the instructions and open the emergency doors if they are not sitting next to the exit.

The Irish Aviation Authority (IAA) has launched an investigation into the issue, while the Civil Aviation Authority and the British Airline Pilots Association (BALPA) have also expressed concerns.

“Our guidance to UK-registered airlines is that whoever is sitting next to the emergency exit must be briefed about what to do,” said a spokesman for the CAA. “If that person says they are not willing to do it, then someone else must be found who is happy with that role.”

He added: “It’s an important task. It’s not easy to open the doors and they must be physically strong enough to throw them from the plane.”


Ryanair re-probed by EC on Charleroi start up

Ryanair, the World’s most hated airline, face a re-opening of an EC probe into “advantages” granted to the shambolic excuse for an airline when it started operating at Belgium’s Charleroi airport.

The EC has also opened two new “in-depth” investigations into the financing of Angoulême airport in France and Dortmund airport in Germany.

In 2004 Ryanair was ordered to re-pay some funds received from Belgian authorities that were deemed to be incompatible with European state aid rules.

However, this was over-ruled by a European court in 2008 which said the Commission had not followed correct procedures.

Ryanair’s spokestwat, Stephen McNamara, moaned: “Ryanair’s arrangements with all EU airports comply with competition rules.”.


Ryanair visa check scam

Ryanair, the World’s most hated airline, are still ripping people off with their “Visa Check” scam, 3 years on from when we first highlighted the problem in the post below.

The scam, aimed at non-EU passport holders, involves catching people out by allowing them all the way through to the departure gate before informing them that they need a Visa Check stamp on their boarding pass. The unfortunate victim then has to attempt a mad rush back through security, queue up at an often unmanned desk, obtain some bullshit stamp and then try to get back to the gate before the flight departs which, of course, is highly unlikely and results in a new flight having to be booked along with all the associated costs and hassles of missing a flight.

Why do Ryanair not stamp the boarding pass at the check-in desk? Why are they not instead informed that they need to go complete this task before security?

It is all in the name of making money. And the scum at Ryanair could not give a toss about how we all feel about it.

Please avoid flying Ryanair and use a reputable airline that these days are often very competitive on cost. Try British Airways or EasyJet for your next European break, especially if you are a non-EU passport holder.

The original email we recieved about this Ryanair scam is listed below, along with many comments from people who have experienced the same dirty tricks from Ryanair.


Dear I Hate Ryanair,

There is a new scam which I think you should make your readers aware of which is the new VISA Check policy for foreign nationals.

My friend recently flew to Sardinia with an Italian friend from Stansted. She is Israeli and when she printed out her boarding pass, she didn’t notice that it had the words ‘Visa Check’ on it. Apparently now anybody without an EU passport must go to the Visa Check counter before they go through security where they stamp your boarding pass.

This also happened to an Australian friend of mine who was not even leaving the UK!. He was flying to Belfast and when he went to the Ryanair Visa Check and asked why this was necessary, he was told it was because he was leaving the UK and there are new regulations for the EU? He had to explain to the Ryanair employee that Belfast was actually in the UK!

Anyway going back to my friend going to Sardinia. Because she didn’t go to the VISA check, she went through security and proceeded to the gate. When she got to the gate, the Ryanair employee informed her that she had to go to the Visa check first. She was unable (like any normal airline) to check the visa there and then. As a result she was forced to return through security, queue up for Visa Check and then come back through security. Of course she missed the flight to the delight of Ryanair who charged her another £100 to fly the next day. Another typical Ryanair scam!


We agree Chris and thanks for your email. Please keep your stories coming and remember, the best ones will win a FREE flight with Ryanair anywhere, yes ANYWHERE in the world!!! Subject to fees outlined in a previous post.


Ryanair claim to have been ripped off

Ryanair, the World’s most hated airline, are reportedly suing ExxonMobil, the world’s second largest company, as part of a multimillion pound lawsuit alleging the oil group overcharged it for aviation fuel.


The whingeing, pathetic excuse for an airline are claiming at least €9m (£7.6m) in compensation – plus an unspecified amount for lost profit – after the oil major allegedly ramped prices over a seven-year period, documents filed with London’s high court reveal.

Good on ExxonMobil we say. How nice to see the shoe on the other foot for a change. Ryanair might want to stop and have a think about all the people still waiting for refunds and compensation following the 2010 eruptions of Eyjafjallajökull volcano that caused havoc with UK airspace.

A spokesman from ExxonMobil commented “The terms and conditions were there for Ryanair to see when buying aviation fuel on our website. Ryanair were not forced to pay the inflated price, they could have used an ExxonMobile Mastercard which carries no transaction fee. We did, however, add on £2.4million to the bill due to Ryanair not bringing their printed off fuel order slip when at the pumps”.


Another Ryanair incident

A Boeing 737-800 operated by Ryanair, the World’s most hated airline,  performing flight FR-1182 from Shannon to London Gatwick was involved in an incident recently that resulted in a terrain warning being set off due to the aircraft being too low.

The flight, on the 7th February and with 131 people on board, was on a visual approach to Gatwick’s runway 08R when the aircraft descended below profile and received a terrain message. The crew corrected the profile and continued for a safe landing on runway 08R.

The NTSB reported that the crew noticed at the same time as the terrain message was issued, that the aircraft had descended too low and corrected their visual approach profile. The United Kingdom’s AAIB is investigating the occurrence, the NTSB have assigned an accredited representative as state of manufacture and design of the aircraft.