Monthly Archives: July 2010

Ryanair have passenger arrested for refusing to pay for disgusting sandwich on board flight

Ryanair, the World’s most hated airline, have had a passenger arrested upon arrival at his destination for complaining and refusing to pay for a disgusting sandwich, report VG Nett.

Henry Wolf, 52, was on a flight from Germany to Rygge (somewhere in the middle of nowhere) when he decided to live life on the edge and buy some of the Ryanair in flight food, if one can call it that. He decided to buy the “Freshly Made Premium Sandwich” for 4.50 euros from the airline’s “menu”.

“I thought I’d be a little crazy and buy the one that was described as “freshly made” instead of the one that was described as “normal” for three euros.” said Mr Wolf.

“When I got the sandwich it was so different from that in the menu and was as soft as rubber when I took a bite. I believe it was inedible”, he added.

Mr Wolf called over a stewardess and said that he wanted to return the food and that he would not pay for it. He explained that he would pay for the beer he had ordered and that perhaps he could swap the sandwich for a chocolate muffin.

The stewardess replied that she would report him to the police. We can only imagine that this would be for theft?!?
On arrival, 3 police officers were waiting and arrested him, taking him away for interrogation!

“When the police heard why they had been called they laughed their heads off” said Mr Wolf.

“I’ve traveled a lot, but never experienced anything like it. I think Ryanair overreacted, and that was pretty stupid to contact the police for a sandwich” he said.

Police at Rygge confirmed the somewhat unusual event.

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Ryanair passenger seriously injured in accident in Girona

The Aviation Herald is reporting today that a woman fell from the airstairs from a plane operated by Ryanair, the World’s most hated airline, seriously injuring herself.

The Ryanair Boeing 737-800, registration EI-DAX performing flight FR-9396 from Girona to Leeds with 162 passengers and 6 crew, was boarding for departure, when a female passenger fell through the railing of the integral air stair of the aircraft.

The NTSB reported, that the woman received serious injuries.

The accident is being investigated by Spain’s CIAIAC (Comision de Investigacion de Accidentes e Incidents de Aviacion Civil).

This is not the first time that Ryanair have had problems with the airstair units that they insist on using to save money.

On June 27 last year, a Boeing 737-800 had parked at Dublin Airport following a flight from Krakow. During disembarkation from the rear door the first three passengers emerged from the aircraft onto the mobile air stairs unit. The stairs then partially collapsed.

Investigators for the Air Accident Investigation Unit (AAIU) of the Department of Transport, found the locking mechanism on the unit was creating a “false” lock condition which was sufficient to allow one person to stand on the sliding stair without adverse consequence, but not three.

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Ryanair chief O’Leary forced into humiliating apology over claims that Easyjet’s Stelios was a liar

Michael O'Leary, Ryanair's chief executive

Ryanair, the World’s most hated airline, have agreed to pay libel damages to the founder of EasyJet for falsely accusing him of suppressing reports about the company’s performance.

Sir Stelios Haji-Ioannou sued Ryanair because of ads which accused him of stopping publication of weekly reports on EasyJet’s on-time performance. One ad, which showed Stelios with a long nose, called on him to “stop hiding the truth.”

Stelios was no longer in management at EasyJet, but was a non-executive director and major shareholder.

When Stelios protested, Ryanair ran more ads proposing to settle the issue by a sumo wrestling match or a foot race, and calling Stelios a “chicken.”

The ads were published in The Daily Telegraph, The Guardian and on Ryanair’s website in January and February.

Chris Scott, a lawyer representing Stelios, said in court that Ryanair and its chief executive, Michael O’Leary, accepted that Stelios did not lie, had unreservedly apologised and agreed to pay damages and his legal costs.

“This was an unpleasant personal attack on me by a large public company, made worse by the way O’Leary responded to the legal complaints,” Stelios said in a statement. He was not in court Thursday.

Stelios’ representatives said Ryanair had offered 50,100 pounds ($64,200), which Stelios had accepted and would donate to his philanthropic foundation.

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Ryanair slammed by ASA for ‘misleading’ newspaper advertisements

Ryanair, the World’s most hated airline, have again been slammed by the Advertising Standards Authority for misleading customers with offers of low fare offers.

The excuse for an airline placed two newspaper adverts offering £10 one-way fares, but with sneaky small print explaining that the offer was subject to “restrictions”.

The ASA investigated the ads after they were tipped off by good old EasyJet. Their report highlights that the ads were indeed “likely to mislead”.

Surprisingly, Ryanair have declined to whinge and moan in reply. Silence is golden eh! They did however attempt a cheap pop at Easyjet for making the complaint. Get a life O’Leary.

The specifics of the complaint surround £10 one-way fares to Gothenburg and Dusseldorf and the extra small print that mentions that the offer is of course not an offer but a standard rip off fare. “Subject to availability and excluded fees and charges” in Ryanair speak.

The ASA agreed with Easyjets complaint and said in its report that readers were likely to believe the £10 deal was a fixed price.

The ASA said: “Because we considered that consumers would understand ‘£10 one way’ to mean that all flights to Gothenburg and Dusseldorf-Weeze were available at £10, and because we had not seen evidence to support that claim, we concluded that the ads were likely to mislead.”

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