- RT @adambanksdotcom: Ryanair whines. Easyjet adds rescue flights, ups call centre staff 300%, offers everyone £10 off. Amateur v pro #
Archive for April, 2010
- RT @tripadvisor: RyanAir is Brit travelers’ least favorite airline, according to today’s TripAdvisor UK Flights Survey: http://bit.ly/9uqpd3 #
- RT @ianvisits: Has RyanAir gone bust yet? #ashtag #
- RT @lisaminot: OMG!!! Ryanair have just said they will only reimburse expenses for food / accomm up to original flight cost! is that legal? #
- RT @mrhig: ryanair are refusing 2 reimburse customers hotel and food costs who are stuck – contravening E.U. Guidelines. Class act, douches. #
- RT @mattjair: i’m sure everyone is feeling immense pity for Ryanair and their charming chairman after their ash-cloud-judgment-fail.. right? #
- RT @nellis10: RT if you think O’Leary of Ryanair is a Shyster! #ashtag #
- RT @LondonYank: RyanAir have once again lead the field in treating their customers with utter contempt. I smell boycott. #
- RT @christopher575: @annakiss I’ve never heard anything but bad stuff about Ryanair. How are they even still around? #
- RT @AF82: Ryanair’s contempt for EU regulations is indefensible. They are, quite literally, a law unto themselves, and are best avoided. #
- RT @newsarse: NEWS! Ryanair to charge ‘admin fees’ for compensation payments http://bit.ly/dmCvpk | This is a spoof, right? Or an ideas page #
Ryanair, the World’s most hated airline, have been accused of failing to offer “basic and essential communications” to its customers during the recent volcanic disruptions to their flights across Europe.
The Times are quoting Chris Bryant, the Europe minister, as saying that while most airlines were ‘exemplary’ throughout the crisis, Ryanair had failed to reassure and inform distressed passengers. “Many people feel badly letdown by Ryanair for failing to let them know whether they are getting on a flight or not.”
Ryanair were yesterday forced to reverse their decision to refuse any compensation to stranded passengers and have quite frankly been found out as a disgusting, horrid little excuse for an airline.
Michael O’Leary has been whingeing non stop about the EU regulations that have over-powered his desire to rip everyone off.
Read the small print Mick. The T’s and C’s are there for all to see!
Ryanair, the World’s most HATED airline, have been forced into an embarrassing and humiliating retreat over claims that they would not pay compensation to passengers stranded by the Icelandic volcano.
Michael O’Leary had stated that the current EU legislation, in place to protect consumers from exactly this kind of scenario, was “unfair”. Boo f’ing hoo Mick!
Ryanair have, over the years, become masters at the small print rules that so often catch people out resulting in “unfair” and quite disproportionate charges. Now the chickens have come home to roost and guess who is moaning?!
Today, however, the BBC are reporting that “Ryanair has backed down over a decision to limit the expenses payments paid to stranded passengers for food and accommodation” and that “the carrier says it will now pay all ‘reasonable expenses’ to passengers“.
Under EU regulations, if a flight is cancelled, those flying with European carriers into or out of the EU have the right to a refund or to be re-routed.
If passengers chose the latter, they have the right to care – such as accommodation and meals – while they wait. For some passengers, this means sending the receipts for hotels and meals into the airline for reimbursement.
This u-turn is hugely damaging to whatever little good reputation Ryanair had left. We suspect that a large number of their die-hard supporters have now seen just how mean Ryanair can be and will be looking make the switch away.
Damage limitation exercise Mick? The damage has been done. May this be the beginning of the end for you and your shoddy airline.
So people, get your claims in pronto and give Ryanair a taste of their own medicine.
If you are having issues getting in touch with these filth bags, we’ve found a great resource that might just help that includes telephone numbers and tips on how to get your call answered quickly while on hold.
The website, “Ryanair Campaign” also lists email addresses that you may find useful, here are some of them:
- [email protected] Reservations Manager (Michelle Penston)
- [email protected] Reservations Team Leader (Gemma Walsh)
- [email protected] Head of Customer Service (Caroline Greene)
- [email protected] Head of Communications (Stephen McNamara)
The full list of contact details plus a whole load of information on just how nasty Ryanair can be is at http://www.ryanaircampaign.org
They report that there is “fury” amongst passengers and state that:
“compensation claims continued to fall on deaf ears as the company remained steadfast in its approach to refuse help to those stranded by the volcanic eruption in Iceland.
Those seeking Ryanair refunds for cancelled flights will get the price of the ticket and nothing more, something that contravenes EU regulations.”
Bully boss Michael O’Leary has been quoted as saying:
“we’re definitely calling for a suspension of these ludicrous passenger compensation rules, which entitle passengers, even those paying 20 or 30 euro airfares, to seek reimbursement.”
EU guidelines state that accommodation, meals, drinks and alternate travel routes should be offered to passengers under these circumstances.
Ryanair are going against what EVERY OTHER AIRLINE is doing in withholding this assistance.
Ryanair’s continued poor treatment of passengers is likely to further damage an already tarnished reputation. The carrier were recently voted the “Least Favourite Airline” in a TripAdvisor poll of European airline passengers.
Ryanair, the World’s most hated airline, have cancelled all flights between the UK and Ireland until 1300 GMT on Friday to allow the airline to clear any backlog of stranded passengers in mainland Europe.
Ryanair have also extended the cancellation of all Northern Europe flights from Wednesday afternoon to Thursday afternoon.
The cancellations are hitting Ryanair where it hurts. Ryanair reported today that it expects the disruption to flights caused by volcanic ash clouds over Europe will be about EUR42 million in fiscal 2011, as long as it can start flying normally by Friday.
The disliked carrier also said it expects net profit for the year ending March 31, 2011, to be impacted by about EUR6 million per day over seven days of disruption. The airline said normal flight operations will resume from about 1300 GMT Friday, according to its “current best estimate.”
Ryanair, the World’s most hated airline, have extended the cancellation of all their flights into and out of the UK until Wednesday at the earliest due to the volcanic ash cloud hovering above us resulting in a large 6.7% dip in their share price!
Ryanair Holdings PLC has led the decline in European airline stocks as the air-traffic ban that’s grounded tens of thousands of flights since last week extended into a fifth day today.
Airlines may lose as much as $300 million a day due to shutdowns, according to an estimate by the International Air Transport Association. The cancellations began after an April 14 eruption at the Eyjafjallajökull volcano in Iceland spewed dust across European airspace.
“It looks like at the minimum you are going to see an average of a week’s financial impact on the airlines,” analyst Joe Gill at Bloxham Stockbrokers in Dublin said by phone. “For highly geared airlines that’s a lot of money.”
Ryanair, the World’s most hated airline, have been voted the “LEAST FAVOURITE AIRLINE” in a UK based survey proving that the Irish carrier are completely deluded in their opinions of themselves.
Virgin Atlantic topped the poll leaving British Airways trailing in second place.
The TripAdvisor survey polled 2,868 Europeans about their flying habits, and found that competing carriers Virgin and BA were the most-loved airlines, while Ryanair, unsurprisingly, was the least loved.
Singapore Airlines was the third most-popular airline, followed by Dubai-based Emirates and Thomson Airways in the survey of 936 UK travellers by the TripAdvisor company.
The survey also revealed:
* Passengers who recline seats in a rough manner were the biggest in-flight annoyance followed by badly-behaved children;
* 69% felt overweight passengers should have to pay for two airline seats;
* 84% were opposed to mobile phones on planes;
* 80% backed the introduction of full-body scanners at UK airports;
* 3% have joined the “mile-high club”, with 30% admitting they would like to but 67% saying they would not even consider it.
Ryanair, the World’s most hated airline, have decided to cancel all flights to/from the UK, Ireland, Denmark, Finland, Norway, Sweden, Belgium, Holland, Northern France, Northern Germany, Poland and the Baltic States until 1300hrs on Mon 19 April.
This advice is based on the current stable weather trends which continue to blow potentially dangerous volcanic ash across the British Isles, Scandinavia and the Northern European coastline.
The eruption of the volcano in Iceland caused the biggest peacetime shutdown of airspace in Europe. Aircraft can’t fly into volcanic ash: rock particles can damage the electrical components and cause engine failure.
Even big-gob Mr O’Leary has been uncharacteristically silent. Analysts reckon Ryanair has lost about €3.5 million on Thursday alone due to canceled flights and another chunk of large change for grounded aircraft today.
Just imagine how much they will lose over the weekend. Brilliant.
Ryanair, the World’s most hated airline, have apologised to a High Court judge over a second letter wrongly informing the Minister for Transport that the judge had publicly criticised him over delays in setting up a panel to hear appeals against proposed new charges at Dublin airport.
Mr Justice Peter Kelly had received an unreserved apology last month from Ryanair chief executive Michael O’Leary over an earlier letter from Mr O’Leary also misrepresenting the judge.
Yesterday Mr Justice Kelly expressed serious concern about the second letter, written by Ryanair’s head of legal affairs Juliusz Komorek, which repeated the misrepresentation.
When Martin Hayden SC, for Ryanair, said Mr Komorek’s letter of March 12th last merely “referred back” to the letter by Mr O’Leary to the Minister on February 25th, that argument was rejected by the judge and counsel for the Dublin Aviation Authority (DAA).
Cian Ferriter, for the DAA, said the letter was part of Ryanair’s “gross misconduct” of its legal proceedings over the proposed new charges, and the court was entitled to take that into account in deciding whether to dismiss the proceedings now.
There was a “deeply ingrained culture” of “casual and rampant” disrespect for the court process and for anyone who gets in Ryanair’s way, counsel said.
The attitude was “if you are not with Ryanair, you are corrupt, incompetent, a failure” and in the pocket of the Minister and others.
After Mr Justice Kelly pursued the matter of the second letter, disclosed to the court by Ryanair itself following the hearing involving Mr O’Leary on March 26th last, Mr Hayden apologised on behalf of Ryanair over Mr Komorek’s letter but denied the judge’s suggestion he had to be “goaded” into the apology.
Mr O’Leary had on March 26th apologised in court over the “lie” in his own letter to Minister for Transport Noel Dempsey alleging the judge publicly criticised the Minister over “inexcusable” delays in setting up an appeal panel against the Commission for Aviation Regulation’s (CAR) decision fixing the maximum charges the DAA may levy at Dublin airport for the five years up to 2014.
The Minister had told Mr O’Leary in a letter of January 10th he would be setting up a panel.
Yesterday the judge heard preliminary arguments to dismiss Ryanair’s application for leave to bring a judicial review challenge to the CAR decision and reserved his ruling.
Both the CAR and DAA argued Ryanair should be refused leave because it had itself said the appeal panel could address its grievances with the CAR decision more speedily and more cost effectively.
They also argued Ryanair’s grounds for judicial review all related to the merits of the decision when judicial review can only address whether there was illegality of unfairness in how a decision was reached.
Rejecting the arguments, Mr Hayden said Ryanair, while favouring an appeal, was also entitled to pursue judicial review. One of Ryanair’s difficulties was that the appeal panel’s decision was not binding on the CAR, who had also refused to agree to a request from Ryanair to extend the two-month limit for judicial review until the appeal was decided.