Monthly Archives: June 2009

Ryanair make absurd claims about customer service

Ryanair, Europe’s largest rip-off airline, have today (30 June) made the absurd claim that their “Customer Service” is better than BA’s. What an absolute joke!

What Ryanair have done is take a report into on-time flights, cancelations and baggage performance and somehow linked this to customer service, whereas it is in fact an operational topic and nothing to do with customer service at all.

The publication of punctuality, flight cancelation and baggage performance statistics by the Association of European Airlines (AEA), for November ‘08 – March ‘09, does confirm that Ryanair has the best on time performance, the fewest cancelations and the least lost bags.

Ryanair confirmed that less than one bag (0.67) per 1,000 passengers was misplaced by Ryanair between November and March while AEA statistics confirmed that 17% of British Airways’ flights were delayed, 97.9% were completed and BA lost sixteen bags per 1,000 passengers, more than 20 times the number of bags lost by Ryanair.

BA carry at least 20 times the number of bags than Ryanair do due to Ryanair’s extra charges for checked in luggage. So is this result really anything to shout about? We don’t think so.

Ryanair also operate out of grass strips 100km away from where you thought you were going, which obviously helps with delays in departures when compared to BA who fly you to the city they say they are taking you to.

Don’t believe the drivel that gets pumped out from the Ryanair PR department. Fly BA.

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50 Ryanair passengers miss flights on Saturday

Ryanair, Europe’s largest rip-off airline, have criticised the Dublin Airport Authority for it’s apparent failure to efficiently operate security last Saturday morning (27th June 09) which caused over 50 Ryanair passengers to miss their early morning flights. This is the second major Dublin Airport security failure so far this summer after long queues on 26th May resulted in over 100 passengers missing their flights.

Ryanair passengers reported delays of over 30 minutes to clear passenger security which contradicts the DAA’s recent claims that it takes a maximum of 15 minutes.

What Ryanair fail to make clear on the their press release regarding the issue is what they did to help those passengers who missed flights through no fault of their own. Were they refunded? Were they allocated space on another flight at no extra charge?

We doubt it. We’re sure Ryanair will have seen this as an opportunity to earn a hefty increase in revenue for the day.

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Ryanair- The most annoying airline to fly with

We happened upon the following posted on PPRuNe.org. Sums up perfectly the average Ryanair experience from booking to arrival at destination.

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I’m so glad I don’t fly for Ryanair as just being a passenger with them is bad enough. The tension starts to build from the moment you log onto their website and just gets worse as your journey continues.

On line check in used to be an option but now you have no choice and still have to pay an extra £5 for it, then there is £5 for paying with a card, £1 extra if you want a confirmation by SMS, not that I do and cant imagine who would when you will have printed off a boarding pass with on line check in.

If one of their dreary looking staff hasn’t pissed you off by the time you get on board then the incessant announcements at max volume soon will.

Then the captain or FO makes some half hearted attempt to welcome you on board. One has to close their eyes during the flight to avoid being blinded by the interior colour scheme however sleep never comes as the screechy Spanish girl is still making her deafening announcements for scratch cards.

Top of descent arrives and one of the cockpit crew comes on again and reads off the TAF to the pax. I’m sure 99.9% of them are not interested in QNH and dew point or that the wind is 230 at 10 knots with broken clouds at 10000′. I’m sure the average pax on board may just be able to understand if they were told its hot and windy or cold and wet.

Maybe the cabin crew had run out of things to say on the PA so they handed it over to the cockpit to fill up some air time.

The last straw is if by some chance you land on time there is some cheesy announcement to say they are the number one on time airline or something like that. I guess they have to find something to brag about.

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Twitter Weekly Updates for 2009-06-26

  • RT @TheFuseMusic: ryanair, ryanair, they con you here and they con you there, can’t lean back in your low cost seat, ryan ryan air. smeg … #
  • RT @Rajsumbal: Ryanair costs more than British Airways!
    http://is.gd/17ym5 #
  • RT @thegurrier: @aquafortis NEVER use Ryanair unless you are broke, deranged, drugged or desperate. #
  • RT @teaandcakes: I HATE RYANAIR WITH A BURNING PASSION. THEY ARE PRICKS. #
  • RT @natashacull: ryanair cheap airline my ass noting but a bunch of robbers #
  • RT @stephenkinsella: There’s nothing quite like the smell of a ryanair terminal. It’s like having your face rubbed in a succession of ho … #
  • @stephenkinsella Indeed they probably did, it’s not their punctuality that gets up people’s noses though, rather the rip off tactics in reply to stephenkinsella #
  • If Ryanair were a tennis player, t’would be Andy Murray. What an annoying prat. Hope he loses soon so we can get on with enjoying the tennis #
  • @katebevan Try BA or Easyjet to Toulouse. Much better option in our opinion. http://www.ihateryanair.org in reply to katebevan #

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Ryanair in tie-up with online scammers Webloyalty

Ryanair, Europe’s largest rip-off airline, has announced a partnership with Webloyalty, a supposed provider of online savings, discount and protection programmes, which claim to provide Ryanair UK passengers with discounts of up to 20% at over 700 top online retailers as well as best price guarantees, automatic extended warranty protection, and a £10 cash back cheque from Webloyalty every month in which they purchase a Ryanair flight, all for just £10 per month. Read the full press release from Ryanair news.

Consumers beware!
In February of this year, Debenhams, Asda, Thomas Cook, HMV and B&Q severed or suspended their ties with Webloyalty, after the scheme prompted a wave of complaints.

It is believed that hundreds of objections were made by angry shoppers, unaware they had been signed up to pay £10 a month in membership fees to the company’s Shoppers Discounts & Rewards programme.

A spokesman for B&Q said: “We’ve removed the website Shopper Discounts & Rewards from our affiliate network with immediate effect. We’re grateful that this matter has been brought to our attention and would like to apologise to any customer who has been inconvenienced through using this site.”

A spokesman for Debenhams said: “We would never want to be associated with such a scheme and we will review our relationship with Incentive Networks [a wholly owned subsidiary of Webloyalty] as a result of this.”

Webloyalty recruits members by placing pop-up ads offering customers £15 off future purchases on a range of websites. The small print states that by applying for the discount and entering personal details, shoppers agree to a subscription.

“It’s misleading, but it’s not illegal,” said Graham Charlton from digital publisher Econsultancy. “Generally, people scan information and don’t necessarily read the terms and conditions.”

In January, Webloyalty agreed an out-of-court settlement in the US as it faced legal action against its loyalty scheme Reservations Rewards.

A spokesman declined to comment on how many of its members had been refunded because of confusion over its sign-up policy.

We recommend you all steer well clear of yet another scam that Ryanair are trying to push on their customers. No doubt Ryanair are taking a kick back from Webloyalty for any sign-ups.

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Ryanair Will Abolish Checked Luggage to Reduce Costs

Europe’s largest rip-off airline, will soon bar passengers from travelling with anything other than hand luggage.

Ryanair plans to offer an “unlimited” allowance for carry-on bags that comply with government size limits while abolishing checked luggage from next spring, Chief Executive Officer Michael O’Leary said today. The airline anticipates savings of 20 million euros a year ($28 million).

“We’re going to move away from check-in luggage to more carry-on luggage,” O’Leary said at a press briefing in London. “This isn’t the end of civilization as we know it, it only sounds revolutionary. I can assure you it’s not.”

Ryanair is already scrapping airport check-in desks for passengers from Oct. 1, compelling people to register for flights via the Dublin-based company’s Web site. According to O’Leary’s new rule on baggage, passengers must carry all belongings onto the plane themselves and only when overhead lockers become full will items be stowed in the cargo hold.

Biggest Base

The U.K. Civil Aviation Authority said it won’t consider the case until Ryanair gives notice that it will go ahead with the change. BAA Ltd., which owns airports including London Stansted, Ryanair’s biggest U.K. base, said it will look at the proposal in more detail.

The Transport Department said it’s only responsible for size restrictions on carry-on bags, which must measure no more than 56 centimeters (22 inches) by 45 centimeters by 25 centimeters. O’Leary said at the briefing that people may no longer be able to transport items such as skis, before adding that details have yet to be finalized.

Excess Charge

Ryanair says that about 70 percent of customers already avoid checking bags. Passengers are currently allowed to carry aboard one item of luggage per trip weighing no more than 10 kilos (22 pounds). The carrier charges 20 euros to check in a bag weighing as much as 15 kilograms at the airport. It has an excess baggage charge of 15 euros per kilo, so that a 20 kilogram case costs 95 euros to stow.

BA, Europe’s third-biggest airline, said separately today that it was introducing a “Value Calculator” on its website to allow people to compare its fares with prices at Ryanair and EasyJet Plc, Europe’s No. 2 discount carrier.

Passengers can pay as much as 375 pounds ($615) in extra fees for a round trip with Ryanair and 79 pounds with EasyJet, British Airways said in a statement. As a full-service carrier, the London-based company says the price of its tickets covers free booking, ticketing, baggage check in and food and drink.

“The no-frills carriers claim they’re always cheaper,” Richard Tams, BA’s head of sales for the U.K. and Ireland, said in the statement. “Our calculator shows they are not.”

Walsh Review

Still, British Airways Chief Executive Officer Willie Walsh says in the latest edition of employee circular BA News that charging for items historically included in the ticket price is “an area we need to look at.” He said the company will stop short of short-term measures that might damage the brand.

O’Leary said today he’s also freezing capacity growth at Ryanair’s nine U.K. bases in protest at travel taxes. A 10- pound tax on each passenger is making Britain “an uncompetitive destination,” he said, adding that the charge will cost jobs and hurt tourist revenue.

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Ryanair freezes growth at 9 UK bases with immediate effect

Ryanair, Europe’s largest rip off airline, today (23rd June) confirmed that it will freeze growth at its nine UK bases with immediate effect. Ryanair highlighted that Gordon Brown’s £10 tourist tax, combined with the BAA Monopoly’s high airport charges have caused the loss of over 4.5 million passengers at the BAA UK airports in the first five months of the year.

Ryanair called on Gordon Brown to scrap this £10 APD tax and speed up the sale of Gatwick and Stansted airports to prevent a further collapse in UK tourism and related jobs next winter. If the UK traffic collapse continues for the full year the UK economy will lose over 10 million passengers, 10,000 airport jobs and over £2.5billion in tourism spend in 2009 alone, with the Government losing at least £350 million in VAT receipts.

The UK is now a high cost tourism destination which is in steep decline. Ryanair urged the British Government to follow the lead of the Belgian, Dutch, Greek and Spanish Governments who have recently scrapped similar tourist taxes and/or airport charges in order to reverse falling passenger numbers and prevent further tourism and job losses.

Ryanair’s Michael O’Leary said:

“Ryanair will grow by 15% this year to over 67 million passengers. However, the UK will not share in any of this growth in 2009 as Ryanair (the only major European airline continuing to grow) freezes growth at our nine UK bases. Gordon Brown’s £10 tourist tax will see Britain lose over 10 million passengers, 10,000 airport jobs and more than £2.5 billion in tourism spend in the UK this year alone. The Government should follow the example of their Belgian, Dutch, Greek and Spanish counterparts by immediately scrapping this stupid and regressive tourist tax to avoid any further devastation to British tourism and jobs.

Tourism is one of the UK’s most important industries and employers. It responds quickly to price changes. The Government’s £10 tourist tax is making the UK an uncompetitive destination and they must scrap this tax now to prevent a further collapse of UK passenger, tourism and job numbers. While the UK keeps taxing tourists Ryanair will switch its growth to other EU countries where low cost airports are growing and where Governments are welcoming tourists not taxing them.”

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Ryanair pilot unfit to fly say investigators

The captain of a Ryanair Boeing 737, whose plane was involved in a serious incident near Rome during stormy weather, was determined to be psychologically unfit to fly the plane, according to air accident investigators in Italy. They further determined that the co-pilot, who was inexperienced in flying in severe weather conditions, was not able to properly navigate the aircraft.

Just a few days prior to the incident, the captain had reportedly attended his infant son’s funeral, and he told the incident investigators that he hadn’t taken more leave as he feared it might cost him his job.

In attempting to land at Rome’s Fiumicino Airport, the pilot got lost, after earlier aborting an attempt to land at Ciampino Airport, also near Rome, during a thunderstorm.

To prevent a possible mid-air collision with another aircraft, air traffic controllers had to intervene after the Ryanair jet failed to receive their instructions, or ignored them, the investigators’ report indicated.

At one point during the incident, the Ryanair plane flew at an altitude of just 450ft above the ground, at a speed of over 322km/h, and also descended to an unsafe altitude in a hilly area. At another stage, the pilot had been instructed by air traffic controllers to turn the plane to the right, but kept on flying straight.

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Twitter Weekly Updates for 2009-06-19

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Ryanair praise – what a crock of shit

This evening I took the time to visit the Ryanair website. In particular, I had a little browse of the “feedback” page that they offer located at http://www.ryanair.com/site/EN/about.php?sec=feedback.

I don’t think I have ever laughed so hard in my life. This drivel is so obviously written by some poor, ass whipped Ryanair administrative assistant!! What an absolute pile of crap. In fact I am laughing, but it almost makes me angry that they have the nerve to publish this shit.

I wont bore you with my comments on each and every “letter” written by “happy” customers, but here is a snap shot.

First up is the comment dated 7th January 2009: “Your Chief Cabin Steward on that flight, Joao, welcomed me on-board BY NAME when I boarded the aircraft. I have flown all over the world for many years, and this is the first time ever that I have been greeted so personally.

Go and read this “letter”. What is there to suggest that there is any way possible that a cabin steward is going to know what your name is as you walk up the steps on the aircraft? This is preposterous claim. Unless of course he read it off the boarding card as he checked it. Wow, that’s customer service for you.

Second up is: “The courtesy and assistance extended to me at both Dublin Airport and Ciampino Airport was excellent. I have travelled to many destinations on various airlines but was very pleasantly surprised with Ryanair.

What are you wittering on about? Provide us with some evidence. An example of how the courtesy and assistance was excellent. Why were you “pleasantly surprised” with Ryanair?

Third up is: “The main reason for the letter is to acknowledge the great service I recieved from one girl on the above flight….she was;
Courteous
Pleasant (even at this time of the morning)
Always smiling
Very helpful

Hang on a minute…so a cabin crew does her job and this merits a letter of praise? What I think this highlights is just how bad people’s expectations are of service on Ryanair. This wasn’t anything over and above what she gets paid for. Why the praise? Perhaps we should all be back slapping the pilot for taxiing the aircraft in a straight line? Writing in letters of thanks when the check in assistant gives you a hint of smile?

Finally, for now: “May we just make the following positive comments?

  1. Online booking – easy to follow and understand and very efficient.
  2. Outgoing flight – airport booking-in staff – very efficient and apparently happy in their work.
  3. Outgoing flight – on board staff – again very efficient and couldn’t have been more helpful.
  4. Return flight – comments exactly the same as for outgoing flight.
  5. Flights [in both directions] were early at their destination – congratulations.

Same story as earlier, praise for what exactly? No example. No evidence. No name given. As for the list, well how about:

1. WTF, postings here on IHR indicate that this is not the case.
2. Not Ryanair staff in most cases.
3. Helpful? How?
4. Same as outbound flight.
5. Early? You give a scheduled arrival time 20 minutes later than the actual flight time will get you there. Of course you are going to be “early” you idiot.

I’m getting really bored now. What an absolute Joke Ryanair are. Comments if you can be bothered please.

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